Elfonze Technologies

PAS-X MES Application Support Analyst

Elfonze Technologies

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

ITSMServiceNow

About the role

  • Provide L1/L2 support for PAS-X MES across EU manufacturing sites
  • Act as first point of contact for MES incidents, alarms, and service requests
  • Perform incident triage, analysis, resolution, or escalation within agreed SLAs
  • Log, manage, and resolve incidents using Pulse
  • Coordinate with PAS-X vendor (L3) for product-level or complex issues
  • Support PAS-X releases, patches, and upgrades
  • Maintain complete, accurate, and auditable ticket records
  • Support shop-floor operations including EBR execution, weighing, dispensing, and packaging workflows
  • Support integration points with SAP and Historian related systems
  • Operate in compliance with GxP, data integrity, and validation requirements
  • Act as operational interface between manufacturing sites, IT, QA, and PAS-X vendor

Requirements

  • 5–10 years of experience supporting MES platforms (KOERBER PAS-X preferred)
  • Hands-on experience with PAS-X MES in regulated manufacturing environments
  • Strong understanding of EBR, shop-floor processes, and MES integrations
  • Experience supporting SaaS/platform-based MES solutions
  • Strong understanding of ITIL-based incident, problem, and change management
  • Experience working with EU manufacturing sites and QA teams
  • Desirable: Experience in pharma or life sciences manufacturing
  • Exposure to SAP, Historian, LIMS, and automation systems
  • Experience supporting PAS-X packaging and process lines
  • Experience with ITSM tools such as ServiceNow or Jira
Benefits
  • Remote job
  • Support for PAS-X MES SaaS platform supporting GE HealthCare
  • Dedicated resources across time zones
  • Operational resilience and effective coordination
  • Incident resolution, monitoring and documentation
  • Compliance support for audits and inspections
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
L1 supportL2 supportincident triageincident analysisincident resolutionMES platformsSaaS solutionsITILEBRPAS-X packaging
Soft Skills
communicationcoordinationproblem-solvinganalytical thinkingteam collaboration