Account Manager

ElevenLabs

Account Manager handling enterprise client relationships and deployment of AI voice agents. Engaging with customers to improve experiences and optimize agent performance.

Posted 7/21/2026full-timeRemote • 🇮🇳 IndiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management within the B2B SaaS and AI/ML sectors, with a strong focus on driving revenue growth and optimizing customer engagement through effective deployment of conversational agents. Proficient in API integrations and skilled in analyzing performance data to enhance user experience and operational efficiency.

Highest-signal resume keywords

Customer Success ManagementB2B SaaS ExperienceAI Agent DeploymentAPI IntegrationsRevenue Growth Strategies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Conversational Agent DesignPerformance Data AnalysisTechnical Problem-SolvingAnalytical SkillsCross-Sell Identification

Soft Skills

Strong CommunicationInterpersonal SkillsSelf-MotivatedRelationship Building

Tools & Technologies

ElevenLabs Agents PlatformSDKs

Industry Keywords

Japan Market LandscapeB2B SaaSAI/ML ProductsEnterprise AccountsCustomer Engagement

About the role

Key responsibilities & impact

This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform.
Focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments.
Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems.
Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale.
Own expansion outcomes across a defined portfolio of enterprise accounts.
Success is measured by net revenue retention and sustained multi-product adoption.
Identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Account Managers to convert technical success into durable revenue growth and long-term customer commitment.

Requirements

What you’ll need

5-7 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in Japan
Familiarity and experience with building and deploying AI agents
Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities
Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
Strong understanding of the Japan market landscape and cultural nuances
Self-motivated and able to work independently in a remote or distributed team environment

Benefits

Comp & perks

Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.