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Tech Operations Engineer
ElevenLabsTech Operations Engineer supporting office IT and end-user needs at ElevenLabs. Contributing to new IT projects and managing automation tools in a hybrid environment.
Tech Stack
Tools & technologiesMacOS
About the role
Key responsibilities & impact- Device lifecycle management: assist with laptop procurement, setup, returns, and secure wiping
- Office IT support: provide on-hand support to our colleagues in our London office
- AV support: ensure meeting rooms and AV equipment are running reliably
- End-user support: handle inbound support requests and be a friendly first point of contact for the team
- Onboarding: run IT onboarding calls for new joiners
- New IT projects: contribute to Tech Ops initiatives
- Automation and tooling: build automations and Slack bots to streamline repetitive work
- Documentation: write and maintain clear internal IT documentation and guides
Requirements
What you’ll need- A friendly, end-user focused attitude. You genuinely enjoy helping people solve problems.
- Strong organisational skills and a proactive mindset
- Comfort with common IT fundamentals (macOS, networking basics, SaaS tooling)
- A willingness to learn new tools and technologies quickly
- Clear written and verbal communication skills
- Bonus: Prior experience in a high growth / startup environment
- Bonus: Experience in a customer or public-facing role
- Bonus: Familiarity with bash scripting
Benefits
Comp & perks- Stock options; we want you to have ownership in the company and share the successes that lie ahead. That’s why we offer early employees stock options as part of their compensation package.
- Extraordinary team; we favor ambitious, smart people striving for outsized impact. You’ll work on the state of the art surrounded by people with extraordinary skills and positive attitudes.
- We offer competitive compensation and stock options. We are open to candidates of varying seniority. Given the broad range, we'll be happy to discuss specific salary details during our initial conversation.
- Annual company off-sites; the last ones were in Croatia, Portugal and Switzerland.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
macOSnetworking basicsSaaS toolingbash scriptingautomationtoolingAV supportdevice lifecycle managementend-user supportIT onboarding
Soft Skills
friendly attitudeend-user focusedproblem solvingstrong organisational skillsproactive mindsetwillingness to learnclear communicationwritten communicationverbal communicationcustomer service