Elevate Eyecare

Sales

• Provide personalized eyewear consultations, considering patients' style preferences, facial features, and lifestyle
• Guide patients in selecting frames that complement their individual needs and preferences
• Educate patients on lens options, coatings, and enhancements
• Collaborate with optometrists to align lens recommendations with patient prescriptions and visual needs
• Conduct frame adjustments to ensure optimal comfort and fit
• Assist patients in placing orders for eyewear, including lenses and frames
• Collaborate with the team to manage inventory
• Cultivate a positive and customer-friendly atmosphere

Optician – Optical Sales Associate

Supply Chain

• Support supply chain operations by ensuring the accuracy, reliability, and effectiveness of supply chain systems and data across the organization.
• Maintain system integrity through consistent data entry, data management, and routine reporting to support inventory visibility, order processing, and day-to-day operational needs.
• Perform daily data entry and maintenance within supply chain and inventory systems.
• Process inventory adjustments, transfers, and system corrections as needed.
• Ensure accuracy of product, pricing, and inventory data across systems.
• Support order processing and system-related administrative tasks.
• Serve as a point of contact for clinic-submitted supply chain tickets, including order status inquiries, inventory availability questions, and general supply chain support.
• Research and respond to clinic questions related to lenses, contact lenses, frames, and other inventory items.
• Provide order status updates and resolve routine supply chain inquiries in a timely manner.
• Escalate complex or unresolved issues to appropriate supply chain team members or leadership.
• Run standard reports and distribute routine operational reporting.
• Identify data discrepancies and partner with supply chain leadership to resolve issues.
• Maintain system documentation, data standards, and basic SOPs.
• Support system testing and validation during updates or enhancements.

Supply Chain Systems Specialist

Billing Specialist

• Assist in all aspects of Insurance billing
• Review of patient accounts
• Patient phone calls
• Special projects across the company of 40+ Locations
• Communication with multiple departments and root cause analysis of patient issues
• Perform collection actions, including third-party appeals and resubmitting claims to third party payers
• Identify and bill secondary or tertiary insurances
• Reconcile carrier submissions, scrubbing of claims, edits, and rejection reports
• Professionalism in dealing with insurance companies/patients regarding accounts in verbal and written communication
• Performs all other duties as assigned

Revenue Cycle Billing Specialist

• Provide personalized eyewear consultations considering patients' style preferences
• Educate patients on lens options, coatings, and enhancements
• Conduct frame adjustments to ensure optimal comfort and fit
• Collaborate with optometrists to align lens recommendations

Community Manager

• Develop and execute local community engagement initiatives aligned with Elevate Eyecare’s brand, marketing goals, and individual practice needs
• Identify markets requiring increased local visibility and proactively source opportunities to strengthen community presence
• Ensure all community marketing efforts feel authentic, localized, and reflective of each practice’s identity
• Own intake and management of all community marketing, event, and sponsorship requests submitted through the company ticketing system
• Triage, prioritize, and track requests across multiple markets, ensuring timelines, deliverables, and expectations are clearly communicated
• Coordinate cross-functionally with Creative, Digital, and Operations teams to move requests from submission to execution
• Maintain clear documentation, follow-up, and status updates to ensure timely and consistent delivery
• Serve as the primary owner for planning and executing community events, sponsorship activations, and outreach initiatives
• Manage logistics including timelines, vendors, signage, promotional materials, and on-site needs
• Attend and support key events as needed, representing Elevate Eyecare with professionalism and warmth
• Research, evaluate, and manage local sponsorships, advertising opportunities, and community partnerships
• Build and maintain relationships with chambers of commerce, nonprofits, schools, and local organizations
• Act as a community ambassador for Elevate Eyecare across markets
• Manage and respond to Google and Yelp reviews in alignment with brand guidelines and patient-first values
• Monitor and respond to social media inboxes and community messages in a timely, thoughtful manner
• Collect photos, videos, and stories from events and community activations to support social and marketing content
• Track community engagement initiatives, sponsorships, event outcomes, and reputation metrics
• Manage event and sponsorship budgets in coordination with the Marketing team
• Provide insights and recommendations to improve execution, prioritization, and local marketing impact over time

Community Engagement Manager

Operations

• Reporting directly to the Integrations Director, the Operations Trainer will plan, develop, coordinate, present and train operation training activities to assist their fellow employees in achieving operations excellence within each of the clinic roles.
• As a trainer, they will assist both existing and newly acquired locations, virtually and in person, within Elevate Eyecare to learn all necessary processes and protocols for success.
• Provides training on the basics of how to provide outstanding customer service to our patients.
• Maintains expert-level knowledge of Acuity Logic, Vision Insurance billing and Optical Skills to properly deliver training and assistance to new and existing co-workers to strive toward operational excellence.
• Determines the needs and tactics needed to improve employee’s job-related skills.
• Identifies areas for employee cross-training to support the flow of the office.
• Assists in driving success of the transition to day-to-day operations.
• Implement training programs to teach and guide employees in properly utilizing various computer programs and applications used in the company's daily operations.
• Responds to work situations with minimum guidance or direction.
• Contributes, develops, tests and trains new and existing systems and opportunities to ensure organization and employee documented success.
• Assists in the development and maintenance of comprehensive documentation of business requirements and test plans; assists in the preparation of user documents and training materials.
• Performs other related duties as assigned.