Elevate Eyecare

Manager

• Daily, direct oversight of office staff and operations in assigned district
• Supports recruiting, hiring, and training of office staff across multiple offices
• Collaborates with the leadership team on the achievement of performance targets & budgeted goals
• Oversees the optimization of staff scheduling for office employees
• Develops policies and procedures to ensure compliance with legal and regulatory requirements
• Implements procedures to ensure the successful operations of the office around payroll, billing, and staff scheduling
• Partners with the leadership team in addressing employee relations issues
• Achieves business goals, revenue, and profitability objectives through a respectful, forward-thinking, and motivational style

District Manager

Sales

• Provide personalized eyewear consultations, considering patients' style preferences, facial features, and lifestyle
• Guide patients in selecting frames that complement their individual needs and preferences
• Educate patients on lens options, coatings, and enhancements
• Collaborate with optometrists to align lens recommendations with patient prescriptions and visual needs
• Conduct frame adjustments to ensure optimal comfort and fit
• Assist patients in placing orders for eyewear, including lenses and frames
• Collaborate with the team to manage inventory
• Cultivate a positive and customer-friendly atmosphere

Optician – Optical Sales Associate

Supply Chain

• Support supply chain operations by ensuring the accuracy, reliability, and effectiveness of supply chain systems and data across the organization.
• Maintain system integrity through consistent data entry, data management, and routine reporting to support inventory visibility, order processing, and day-to-day operational needs.
• Perform daily data entry and maintenance within supply chain and inventory systems.
• Process inventory adjustments, transfers, and system corrections as needed.
• Ensure accuracy of product, pricing, and inventory data across systems.
• Support order processing and system-related administrative tasks.
• Serve as a point of contact for clinic-submitted supply chain tickets, including order status inquiries, inventory availability questions, and general supply chain support.
• Research and respond to clinic questions related to lenses, contact lenses, frames, and other inventory items.
• Provide order status updates and resolve routine supply chain inquiries in a timely manner.
• Escalate complex or unresolved issues to appropriate supply chain team members or leadership.
• Run standard reports and distribute routine operational reporting.
• Identify data discrepancies and partner with supply chain leadership to resolve issues.
• Maintain system documentation, data standards, and basic SOPs.
• Support system testing and validation during updates or enhancements.

Supply Chain Systems Specialist

Billing Specialist

• Assist in all aspects of Insurance billing
• Review of patient accounts
• Patient phone calls
• Special projects across the company of 40+ Locations
• Communication with multiple departments and root cause analysis of patient issues
• Perform collection actions, including third-party appeals and resubmitting claims to third party payers
• Identify and bill secondary or tertiary insurances
• Reconcile carrier submissions, scrubbing of claims, edits, and rejection reports
• Professionalism in dealing with insurance companies/patients regarding accounts in verbal and written communication
• Performs all other duties as assigned

Revenue Cycle Billing Specialist

• Provide personalized eyewear consultations considering patients' style preferences
• Educate patients on lens options, coatings, and enhancements
• Conduct frame adjustments to ensure optimal comfort and fit
• Collaborate with optometrists to align lens recommendations

Community Manager

• Develop and execute local community engagement initiatives aligned with Elevate Eyecare’s brand, marketing goals, and individual practice needs
• Identify markets requiring increased local visibility and proactively source opportunities to strengthen community presence
• Ensure all community marketing efforts feel authentic, localized, and reflective of each practice’s identity
• Own intake and management of all community marketing, event, and sponsorship requests submitted through the company ticketing system
• Triage, prioritize, and track requests across multiple markets, ensuring timelines, deliverables, and expectations are clearly communicated
• Coordinate cross-functionally with Creative, Digital, and Operations teams to move requests from submission to execution
• Maintain clear documentation, follow-up, and status updates to ensure timely and consistent delivery
• Serve as the primary owner for planning and executing community events, sponsorship activations, and outreach initiatives
• Manage logistics including timelines, vendors, signage, promotional materials, and on-site needs
• Attend and support key events as needed, representing Elevate Eyecare with professionalism and warmth
• Research, evaluate, and manage local sponsorships, advertising opportunities, and community partnerships
• Build and maintain relationships with chambers of commerce, nonprofits, schools, and local organizations
• Act as a community ambassador for Elevate Eyecare across markets
• Manage and respond to Google and Yelp reviews in alignment with brand guidelines and patient-first values
• Monitor and respond to social media inboxes and community messages in a timely, thoughtful manner
• Collect photos, videos, and stories from events and community activations to support social and marketing content
• Track community engagement initiatives, sponsorships, event outcomes, and reputation metrics
• Manage event and sponsorship budgets in coordination with the Marketing team
• Provide insights and recommendations to improve execution, prioritization, and local marketing impact over time

District Manager

Optician – Optical Sales Associate

Supply Chain Systems Specialist

Revenue Cycle Billing Specialist

Optician – Optical Sales Associate

Community Engagement Manager