Director, Strategic Enterprise Partnerships

Elevate Aviation Group

. Develop and execute a partnership strategy targeting UHNW family offices, multi-family offices, private concierge firms, and trusted advisors serving UHNW individuals and their entities.

Posted 4/21/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Develop and execute a partnership strategy targeting UHNW family offices, multi-family offices, private concierge firms, and trusted advisors serving UHNW individuals and their entities.
Initiate and conduct successful online and in person meetings with self-sourced strategic partners.
Independently source and engage principals, family office executives, chiefs of staff, and senior concierge leaders to translate lifestyle, security, and business needs into private aviation solutions.
Partner with internal technology and operations teams to ensure Elevate’s booking platform integrates seamlessly into partner ecosystems while preserving service standards while continuing to evolve.
Lead onboarding and program launches for all levels of clientele.
Maintain oversight and involvement in client issue resolution, service recovery, and sensitive operational needs.
Represent Elevate Jet discreetly at relevant industry events, private forums, and relationship-driven engagements.
Continuously deepen understanding of client expectations, service trends, and competitive offerings to inform solution development.
Drive exceptional client satisfaction, loyalty, and long-term partnership growth.
Establish regular business review sessions articulating the state of the programs, strategic objectives, project progress and other performance metrics.
Maintain a robust pipeline within CRM, ensuring accurate forecasting, reporting, and executive visibility at all times.
Collaborate cross-functionally across globally distributed teams to deliver seamless enterprise implementations and ongoing program support.
Ensure signed contracts are shared with key stakeholders to foster timely billing, or for reporting activities.
Maintain appropriate levels of involvement with client issues requiring resolution, including invoices, accounts receivables, service incidents.
Other duties as assigned by leadership.

Requirements

What you’ll need

Bachelor’s degree preferred or equivalent experience
5+ years of experience working directly with family offices, multi-family offices, concierge firms, or similar luxury service environments, required.
Proven track record developing partnerships within the luxury service ecosystem.
Private charter/aviation experience preferred.
Experience aligning technology-enabled solutions with bespoke service delivery models.
Familiarity with CRM platforms such as Salesforce or HubSpot.

Benefits

Comp & perks

U.S. work authorization is a precondition of employment
Up to 25 lbs lifting requirements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

partnership strategy developmentclient issue resolutionservice recoveryprogram launchesCRM managementforecastingreportingtechnology-enabled solutionsprivate aviation solutionsluxury service ecosystem

Soft Skills

client satisfactionrelationship buildingcross-functional collaborationcommunicationstrategic thinkingproblem-solvingleadershiporganizational skillsnegotiationadaptability