Provide non-clinical review and analysis of complex Tier I post service medical claims
Utilize guidelines and review tools to analyze assigned claims and medical records to approve or summarize and route to nursing and/or medical staff for review
Review, analyze and render determinations on assigned complex Tier I requests
Serve as a liaison between medical management and/or service operations and other internal departments
Function as an internal Subject Matter Expert (SME) for associates
Independently participate in assigned projects and initiatives and assist with development of processes to support the MRA team
Exclude conducting utilization or medical management review activities which require interpretation of clinical information
Work virtually full-time with required in-person training sessions and onboarding
Requirements
HS Diploma or equivalent
Minimum of 7 years of claims processing or customer service experience managing complex claims, provider, or member issues
Or any combination of education and experience which would provide an equivalent background
Experience with medical coding and medical terminology (Preferred)
Knowledge of provider networks, the medical management process, internal business processes, and expertise with internal local technology (Preferred)
BS/BA preferred
May be required to become vaccinated against COVID-19 and Influenza for certain patient/member-facing roles
Candidates not within a reasonable commuting distance from the posting location(s) will not be considered unless an accommodation is granted