Elevance Health

Customer Care Representative

Elevance Health

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • Florida • North Carolina • United States

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About the role

  • Customer Care Representative I, II, III
  • The Customer Care Rep I is responsible for successfully completing the required basic training.
  • Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.
  • Must pass the appropriate pre-employment test battery.
  • The Customer Care Rep II is responsible for responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Proficient in all basic customer service areas performs some but not all types of moderately complex function.
  • The Customer Care Rep III is responsible for reviewing requests by mail, telephone, or in person regarding insurance claims/policies.
  • Fully proficient in all key areas; performs many complex functions.
  • All Levels: Outbound calls are conducted in the ZipDrug business area. Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.

Requirements

  • Level I: Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
  • Level II: Requires a HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
  • Level III: Requires a HS diploma or equivalent and a minimum of 3 years of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
  • Bilingual in Spanish preferred
  • Previous experience with medical terminology
  • Ability to work from home with internet access and quiet private workspace
Benefits
  • $500 sign-on bonus!
  • Paid holidays
  • Paid Time Off
  • Medical benefits
  • Dental benefits
  • Vision benefits
  • Short and long term disability benefits
  • 401(k) + match
  • Stock purchase plan
  • Wellness programs
  • Financial education resources
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceinsurance benefitsprovider contractseligibilityclaims processingmedical terminologymulti-tasking
Soft Skills
communicationproblem-solvingteamworkorganizational skills
Certifications
high school diploma