Senior Account Service Manager – Carelon Payment Integrity Commercialization
Elevance Health
full-time
Posted on:
Location Type: Hybrid
Location: Louisville • Kentucky • Wisconsin • United States
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Job Level
About the role
- Provides strategic planning and account management for large accounts
- Directs and manages the administration of contractual requirements and obligations
- Manages the new and renewal implementation process for accounts
- Interfaces with operations to ensure smooth delivery of services
- Maintains ongoing account relationships at multiple levels throughout the customer's organization
- Makes recommendations for improvements to meet customers' expectations
- Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction
- Provides both on-site and off-site account management
- Presents monthly, ad hoc, mid-year, and annual utilization and benefit reporting to the broker and client
- Coordinates open enrollment meetings, renewal process and training sessions
Requirements
- Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship
- Experience managing client experiences, expectations, and strategies for multiple solutions
- Data mining and subrogation experience
Benefits
- Health insurance
- 401(k) +match
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
- Paid holidays
- Paid Time Off
- Incentive bonus programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data miningsubrogationaccount managementcontract administrationimplementation processesreporting processesclient retentionutilization reportingbenefit reporting
Soft skills
strategic planningcustomer relationship managementcommunicationinterpersonal skillsproblem-solvingrecommendation skillsorganizational skills
Certifications
BABS