Care Manager, RN – PEDS
Centene Corporation
Community Outreach Manager
Elevance Health
full-time
Posted on:
Location: Ohio • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Community Outreach Manager – MyCare Ohio to deliver high‐quality, trauma informed, culturally competent, person‐centered coordination for members addressing physical health, behavioral health, long term services and supports, and psychosocial needs.
- Develop, implement, and manage community outreach and retention strategies across five state regions to achieve marketing and retention goals focusing on member education, outreach, and orientation.
- Engage members to mitigate disenrollment, resolve complex member issues, and assist in accessing correct care.
- Create opportunities with events and presentations to reach and educate the community on company programs.
- Establish and maintain relationships with community leaders, organizations, and churches and act as resource for organizations interested in company programs.
- Establish and maintain relationships and execute growth and retention strategies with providers within assigned territories.
- Conduct community based new member intake and orientation.
- Measure and track results through score carding and identify root causes to meet retention targets within specific regions within the state.
- Track outreach activities, including referrals, partnerships, and event attendance, and report on progress toward outreach goals.
- Gather feedback from community members and partners to continually improve outreach strategies and program delivery.
- Create marketing materials to support members and community education of benefits.
- Deliver presentations, attend meetings, and distribute educational materials to members and non-members.
- Meet and present to county and community officials.
- Develop and manage regional budgets.
- Organize and lead member and community feedback meetings across all regions, quarterly.
- 30%-40% travel required within the state, variable travel as needed.
Requirements
- Requires a BA/BS degree in sociology, psychology, social work, public health, nursing or other related discipline and a minimum of 5 years of related experience; or any combination of education and experience, which would provide an equivalent background.
- Bilingual skills preferred.
- Management experience preferred.
- Excellent interpersonal and communication skills, with the ability to connect with diverse populations and build strong relationships with community leaders.
- Experience in community outreach and engagement.
- Strong organizational and project management skills.
- Experience and ability to use all Microsoft Office products, including Excel (intermediate level), Outlook, Word, and SharePoint.
