Senior Customer Success Analyst – SMB

Eletromidia

Analista sênior gerenciando e expandindo clientes SMB da Eletromidia, empresa brasileira de mídia OOH. Conectando objetivos de comunicação a soluções Eletromidia e Globo, com foco em renovação, upsell e receita.

Posted 8/18/2026full-timeSão Paulo • 🇧🇷 BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client relationships and driving revenue growth through effective negotiation and upselling strategies. Proficient in utilizing customer data to identify opportunities and risks within the OOH media landscape.

Highest-signal resume keywords

Customer Success ExperienceClient Relationship ManagementNegotiation SkillsMedia Planning ExperiencePortfolio Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Media SalesRenewals ManagementUpsellingCross-SellingKPI Monitoring

Soft Skills

Strong CommunicationInfluencing SkillsOrganizational SkillsProactive AttitudeResults-Oriented Mindset

Tools & Technologies

CRM ToolsCommercial Management Tools

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Advertising Account ManagementOOH Market KnowledgeAdvertising AgenciesAdtechMedia Outlets

About the role

Key responsibilities & impact

Manage a portfolio of SMB clients with a focus on relationship management, retention, renewals and revenue growth.
Lead renewal negotiations and identify upsell and cross-sell opportunities.
Act in a consultative capacity, understanding clients' communication and business objectives and connecting them to the best media solutions.
Identify new investment opportunities within the existing portfolio.
Build close relationships with clients and proactively work to increase repeat business and loyalty.
Work opportunities within the OOH media portfolio and the Globo ecosystem solutions.
Monitor portfolio KPIs such as revenue, renewals, repeat purchases, satisfaction and expansion.
Use customer data and behavior to identify commercial risks and opportunities.
Turn portfolio learnings into actions that contribute to business growth.

Requirements

What you’ll need

Bachelor's degree completed.
Experience in Customer Success, Commercial/Sales, Advertising Account Management, Media, Planning, Sales or related areas.
Commercial mindset, with the ability to identify opportunities and lead negotiations.
Experience managing client relationships.
Strong communication, influencing and negotiation skills.
Organized and autonomous, able to manage a portfolio and multiple opportunities simultaneously.
Proactive, curious and results-oriented.
Interest in media, advertising and communications.
Experience in advertising agencies, media outlets, adtechs or companies within the advertising market.
Experience with media planning or media sales.
Knowledge of the OOH/DOOH market.
Experience with portfolio management, renewals, upsell or cross-sell.
Familiarity with CRM and commercial management tools.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Eletromidia Website LinkedIn All Job Openings 501 - 1000 employees 📦 Logistics 📣 Marketing 📱 Media Logistics
Marketing
Media Eletromidia is a Brazilian out-of-home (OOH) media company that operates a large network of digital and static advertising screens across buildings, shopping malls, airports, streets (urban furniture), and transport systems in major cities. It offers an online ad platform (Eletromidia ADS) for advertisers to book campaigns, provides services like Wi‑Fi and device charging in urban furniture, and develops bespoke creative and experiential projects to connect brands with audiences in public spaces. The company serves advertisers and property partners, emphasizing large inventory, audience reach and targeted OOH solutions. Senior Customer Success Analyst – SMB Job not on LinkedIn 🔥 2 minutes ago 🏢🏡 São Paulo – Hybrid ⏰ Full Time 🟠 Senior 🏆 Customer Success 🗣️🇧🇷🇵🇹 Portuguese Required Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage a portfolio of SMB clients with a focus on relationship management, retention, renewals and revenue growth.
Lead renewal negotiations and identify upsell and cross-sell opportunities.
Act in a consultative capacity, understanding clients' communication and business objectives and connecting them to the best media solutions.
Identify new investment opportunities within the existing portfolio.
Build close relationships with clients and proactively work to increase repeat business and loyalty.
Work opportunities within the OOH media portfolio and the Globo ecosystem solutions.
Monitor portfolio KPIs such as revenue, renewals, repeat purchases, satisfaction and expansion.
Use customer data and behavior to identify commercial risks and opportunities.
Turn portfolio learnings into actions that contribute to business growth. 🎯 Requirements
Bachelor's degree completed.
Experience in Customer Success, Commercial/Sales, Advertising Account Management, Media, Planning, Sales or related areas.
Commercial mindset, with the ability to identify opportunities and lead negotiations.
Experience managing client relationships.
Strong communication, influencing and negotiation skills.
Organized and autonomous, able to manage a portfolio and multiple opportunities simultaneously.
Proactive, curious and results-oriented.
Interest in media, advertising and communications.
Experience in advertising agencies, media outlets, adtechs or companies within the advertising market.
Experience with media planning or media sales.
Knowledge of the OOH/DOOH market.
Experience with portfolio management, renewals, upsell or cross-sell.
Familiarity with CRM and commercial management tools. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager – Mid-level 🔥 3 minutes ago Docket 201 - 500 🤖 Artificial Intelligence ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Customer Success Manager gerenciando clientes High/Enterprise na Docket, legaltech brasileira de documentos. Impulsionando retenção, adoção, expansão de contas e crescimento de receita via CRM e análise de métricas. 🏢🏡 São Paulo – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇧🇷🇵🇹 Portuguese Required Customer Success Analyst 🔥 50 minutes ago Thomson Reuters 10,000+ employees ⚖️ Legal 📋 Compliance 🤝 B2B Website LinkedIn All Job Openings Analista Junior de Customer Success na Thomson Reuters, fornecedora global de tecnologia e informação profissional. Acompanhamento de clientes, adoção de produtos e visitas presenciais em São Paulo. 🏢🏡 São Paulo – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇧🇷🇵🇹 Portuguese Required Analista de Customer Success Pl – Expansão de Receita 🔥 5 hours ago F360 51 - 200 💼 Consulting 📣 Marketing ☁️ SaaS Website LinkedIn All Job Openings Analista de Customer Success impulsionando adesão e receita do F360 Antecipa, solução de gestão financeira para empresas. Condução consultiva de clientes desde a oferta até a primeira operação de antecipação de recebíveis. 🏢🏡 São Paulo – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇧🇷🇵🇹 Portuguese Required Customer Success Manager, MidMarket 🕒 2 days ago Semrush 1001 - 5000 🤝 B2B ☁️ SaaS 📣 Marketing Website LinkedIn All Job Openings Customer Success Manager retaining and expanding enterprise SaaS accounts for Semrush, a brand visibility platform. Managing renewals, customer value, onboarding, and growth opportunities in São Paulo. 🏢🏡 São Paulo – Hybrid 💰 Venture Round on 2018-04 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Senior Customer Success Analyst – Fees Module 🕒 4 days ago Thomson Reuters 10,000+ employees 💼 Consulting ⚖️ Legal 🛡️ Insurance Website LinkedIn All Job Openings Analista sênior de Customer Success na Thomson Reuters, conduzindo reimplantação, treinamentos e adoção do módulo contábil de Honorários. Colaboração com Produto, Suporte, Operações e Comercial. 🏢🏡 São Paulo – Hybrid ⏰ Full Time 🟠 Senior 🏆 Customer Success 🗣️🇧🇷🇵🇹 Portuguese Required View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs