Eletromidia

Head of UX, CX

Eletromidia

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Lead

About the role

  • Here, you will:
  • L eadership & Strategy
  • Lead, develop and inspire the platform UX and CX team
  • Define the UX/CX vision, strategy and roadmap aligned with business objectives
  • Establish processes, rituals and UX/CX metrics
  • Be the main internal reference for user and customer experience
  • UX – User Experience
  • Ensure excellence in usability, information architecture and interaction design
  • Conduct and oversee user research, usability testing and continuous validation
  • Evolve critical flows such as onboarding, registration, purchase, payment, post-sale and support
  • Ensure visual and experience consistency across the platform (design system)
  • CX – Customer Experience
  • Map and evolve the end-to-end customer journey
  • Work with experience indicators such as NPS, CSAT, CES, churn and conversion
  • Collaborate with Support, Customer Service and Sales teams for continuous experience improvement
  • Ensure that customer feedback translates into real product improvements
  • Collaboration & Business
  • Work closely with Product, Technology, Data and Commercial teams
  • Help turn business objectives into simple and efficient experiences
  • Advocate for the user and customer in strategic platform decisions
  • Operate with a strong product, growth and conversion mindset.

Requirements

  • What we expect from you:
  • Solid experience as a Head, Lead or UX/CX Manager in digital products
  • Experience leading UX and/or CX teams
  • Strong background with digital products, platforms or marketplaces
  • Expertise in user research, usability testing and interaction design
  • Experience building and evolving customer journeys and design systems
  • Ability to work with experience and business metrics
  • Excellent communication and influencing skills
  • Strategic vision combined with strong execution ability
  • DIFFERENTIALS
  • The following are a plus:
  • Experience with SaaS platforms, e-commerce or marketplaces
  • Experience with B2B or SMB products
  • Experience with growth, CRO and conversion funnels
  • Knowledge of CRM and marketing automation (e.g., HubSpot)
  • Experience working with agile, cross-functional teams
  • Use of generative AI tools in daily work (ChatGPT, etc.)
Benefits
  • Health and dental insurance: greater care and well-being for your peace of mind
  • Life insurance: because the future deserves care too
  • Flexible card (Meal/Food): choose where to use it and enjoy every meal your way
  • Commuter allowance: guaranteed mobility for your trips to and from work
  • Annual profit-sharing (PLR): we hit goals together, we celebrate together
  • Total Pass: that extra push for practicing physical activities
  • Birthday day off: our gift for you to enjoy your day
  • Raffle of tickets for various experiences: culture, entertainment and leisure
  • Corporate university: here, learning never stops! Learn, grow and take on new challenges.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
user experiencecustomer experienceusability testinginteraction designuser researchdesign systemscustomer journey mappingexperience metricsgrowth mindsetconversion optimization
Soft Skills
leadershipcommunicationinfluencingstrategic visionexecution abilitycollaborationinspirationadvocacy