Enterprise Account Representative

eLEND Solutions

Enterprise Account Representative supporting broker relationships at eLEND. Handling inquiries and ensuring smooth operations within the mortgage wholesale channel.

Posted 4/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as a primary support contact for broker inquiries under the guidance of the Enterprise Account Executive
Provide timely, professional communication to brokers, loan officers, and processors
Manage inbound requests and assist with resolving routine questions, escalating more complex issues appropriately
Support outbound broker engagement efforts using CRM tools and communication platforms
Accurately log all broker interactions, requests, and follow-ups within the CRM
Assist in distributing product updates, rate changes, and program information to brokers
Support the creation and delivery of marketing and informational materials
Coordinate with internal operations teams to assist with loan-level support and ensure smooth workflows
Maintain organized records and ensure strong attention to detail across all tasks
Prioritize daily responsibilities to meet team deadlines and support overall productivity
Participate in team meetings, providing updates and actively learning from senior team members
Build foundational knowledge of mortgage products, programs, and the wholesale channel
Support additional tasks and initiatives as assigned

Requirements

What you’ll need

Foundational experience in customer service, support, or relationship-focused roles
Strong interest in learning mortgage products, programs, and the wholesale lending environment
Clear and professional communication skills, both written and verbal
High level of organization with the ability to manage multiple tasks simultaneously
Comfort using CRM systems, email platforms, and standard business tools
Detail-oriented mindset with strong follow-through and accountability
Ability to work independently while also contributing to a team environment
Receptiveness to coaching, feedback, and continuous development
Positive attitude with a willingness to learn and take on new challenges

Benefits

Comp & perks

Competitive compensation structure
Comprehensive health, dental, and vision coverage
401(k) plan
Paid time off and company holidays
Career development and growth opportunities within eLEND

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicerelationship managementmortgage productswholesale lending

Soft Skills

communication skillsorganizationmultitaskingdetail-orientedindependenceteam collaborationreceptiveness to feedbackpositive attitudewillingness to learn