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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive leadership in Education and Learning & Development within the retail sector, with a focus on developing high-performing teams and delivering impactful learning strategies. Capable of creating innovative learning experiences and optimizing content through stakeholder feedback and commercial insights.
Highest-signal resume keywords
Leadership Experience in EducationContent Design ExpertiseCommercial AwarenessStakeholder ManagementLearning Methodology Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Learning Strategy ExecutionContent DevelopmentLearning DesignPerformance MeasurementTraining DeliveryEvent PlanningFeedback AnalysisDigital Learning PlatformsCoaching and DevelopmentSuccession Planning
Soft Skills
Influencing SkillsTeam BuildingCoachingCommunicationCollaboration
Tools & Technologies
EHub Learning PlatformDigital Learning ToolsBlended Learning Channels
Industry Keywords
Retail SectorEducationLearning & DevelopmentCommercial TrainingField TrainingSpa EducationProduct LaunchesConsultation SkillsMarket NeedsInternational Markets
About the role
Key responsibilities & impact- Translate the global education vision into learning experiences supporting people, partners and customers across UK, Ireland and international markets
- Ensure Education remains commercially relevant, globally consistent and aligned with evolving business needs
- Champion the strategy across Treatment Excellence, Product Expertise and Commercial Excellence
- Lead, coach and inspire the integrated Education team of field-based Spa & Retail Trainers and Content Designers
- Direct Content Designers and align priorities with Education strategy, commercial priorities and market needs
- Connect learning content, trainer delivery and colleague and partner performance needs
- Gather field feedback and insight to shape future content
- Set objectives and provide development opportunities, coaching and support for Education team members
- Oversee deployment of the field Education team, including trainer schedules, regional coverage, business priorities and major events
- Build capability across the wider Education team, including external commercial sales training and the ELEMIS Spa education programme
- Partner with Commercial, Retail and Spa leaders to link learning to business priorities
- Deliver education to strengthen consultation skills, improve conversion and increase retail performance
- Build partnerships across Retail, Spa, Marketing, Product Development and International distributors
- Support product launches, commercial initiatives, events and strategic growth
- Lead development of engaging, innovative and accessible learning experiences across face-to-face, digital and blended channels
- Oversee evolution of the eHub learning platform and encourage innovation and new technologies
- Create feedback loops between Content Designers, field trainers, learners and commercial stakeholders
- Lead Education strategy and delivery for conferences, roadshows, product launches, partner events and other key commercial moments
- Plan, brief and deploy trainers for Education events
- Agree event objectives, requirements and success measures with stakeholders
- Represent ELEMIS Education at strategic events where appropriate
- Review event outcomes and use feedback, engagement and commercial results to improve future activity
Requirements
What you’ll need- Extensive leadership experience within Education, Learning & Development within the retail sector
- Expert in developing high-performing field teams, nurturing and succession planning talent
- Deep applied expertise in content, creative, content and learning-design capability
- Commercial awareness and ability to impact business performance through execution of the learning strategy
- Ability to measure the impact of learning delivery and use feedback to inform an optimisation roadmap
- Ability to deliver best-in-class learning methodology, tools and assets
- Test-and-learn mindset and willingness to engage in experimentation
- Stakeholder management and influencing skills
- Willingness to travel across the UK and internationally when required
- Ability to work in the London offices or field for a minimum of three days per week
Benefits
Comp & perks- Hybrid working model: working any three days in the Baker Street or Farringdon Head Office/or in Field, and two days working from home
- Flexible working hours with core hours between 10am–4pm
- 27 days holiday per year
- Additional day off for your Birthday
- Generous Staff Discount on ELEMIS products and spa treatments, plus discounts on L'OCCITANE Group products
- Annual Bonus
- Enhanced Maternity & Paternity policies
- Income Protection
- Life Assurance
- Generous Holiday Allowance increasing with length of service
- Company Pension Scheme
- Healthcare Cash Plan with Dental
- Employee Assistance Programme for all Associates and their families
- Cycle to Work Scheme
- Season Ticket Loan
- Length of Service Awards