Client Success Manager

Elemica

Client Success Manager ensuring client satisfaction and engagement in a global digital supply chain role. Driving customer loyalty and operational feedback at Elemica to enhance supply chain solutions.

Posted 8/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management, with a strong focus on driving customer adoption and satisfaction. Proven ability to analyze data, convey insights, and lead cross-functional initiatives to enhance client retention and loyalty.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementData AnalysisCross-Functional LeadershipSaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer AdoptionValue Realization PlansUtilization AnalysisKPI MeasurementOperational FeedbackCustomer Satisfaction MonitoringCross-Sell OpportunitiesUp-Sell OpportunitiesPresentation SkillsLogistics Knowledge

Soft Skills

Strong Communication SkillsCollaborative Problem SolverOwnership of IssuesExcellent Interpersonal SkillsProblem-Solving Skills

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

SaaSCustomer Health IndicatorsClient RetentionCustomer LoyaltyNPS Scores

About the role

Key responsibilities & impact

Measure, analyze, and increase customer health and value indicators such as utilization/consumption rates (leading and KPI)
Execute on Value Realization Plans and ensure Elemica clients achieve their value expectations within the agreed upon timeline
Monitor client satisfaction and proactively take action to maintain high levels of satisfaction
Identify and refer cross-sell and up-sell opportunities
Ensure that Elemica retains clients at industry leading rates
Provide operational feedback loop to ensure that the organization understands how to change to increase retention
Develop uniquely strong customer loyalty; low-to-no customer attrition
Generate repeat business more than peers; maintain a book of business that has high customer satisfaction/NPS scores relative to peers
Partner with Success & Sales to position clients for success, deliver presentations, engage executives, and assist with escalations
Drive change with clients; help create urgency to increase customer utilization of the solution
Proactively demonstrate to the customer the value and benefits of partnering with Elemica

Requirements

What you’ll need

5+ years of experience in Customer Success, Account Management, and/or Sales, preferably in a SaaS company
Demonstrated ability to drive customer adoption
Demonstrated ability to lead cross-functional initiatives
Bachelor’s Degree or equivalent work experience required
Strong written and verbal communication skills
Collaborative problem solver who takes ownership of issues and drives to resolution
Knowledge of Logistics/Supply Chain function preferred
Ability to analyze data and convey actionable insights to executives
Willing and able to travel up to 30%
Proven accountability and excellent interpersonal skills
Excellent problem-solving skills with ability to get to the root cause of internal and external problems

Benefits

Comp & perks

Competitive compensation packages
Inclusive parental leave policy that supports all parents and careers
Personal and pet insurance options
Flexible time off and paid holidays
401k and bonus program
Wellness and mental health initiatives
Generous employee referral bonus program
Fun work environment