Element451

Account Manager

• Take ownership of large, complex institutional partnerships, ensuring adoption, retention, and expansion
• Act as primary point of contact for key strategic accounts and the System Office
• Oversee contract execution, implementation, and management across participating schools
• Lead day-to-day project execution with Customer Success Managers and Engagement Strategists
• Monitor project activities, resourcing, timelines, and KPIs (on-time delivery, NPS scores, product usage)
• Conduct discovery sessions; implement and configure Element451 platform, student journeys, communication workflows, AI tools, and integrations
• Document current processes, map best practices, and design future-state processes aligned with industry and regulatory requirements
• Continuously optimize student journeys, communication plans, and enrollment processes
• Provide strategic consulting, progress reports, and presentations to stakeholders
• Collaborate with sales, product, customer support and develop Managed Services documentation, processes, and playbooks