Element451

Solutions Engineer

• This isn't your typical solutions or support role. As a Solutions Architect at Element451, you are the trusted, strategic advisor to our customers. You are the bridge between their ambitious goals and the transformative power of our AI platform. You’ll do more than just solve problems; you'll anticipate them, using AI-driven insights to guide our partners toward greater feature adoption, platform optimization, and incredible retention.
• This hybrid role blends high-touch consulting, masterful implementation, and structured, SLA-driven support. You will be the central force ensuring our customers experience predictability, accountability, and proactive partnership, making you indispensable to their long-term stability and growth.
• You will lead managed onboarding for key customer expansions and upsells, ensuring every new feature is implemented flawlessly and aligned with platform best practices. You'll partner with Account Managers to conduct post-onboarding health checks, guaranteeing early wins and long-term success.
• As the named Solutions Architect for our Dedicated and Premium support tiers, you will be the face of Element451 for our most strategic partners.
• Champion predictability and trust by governing SLAs (response times, resolution targets) across all support tiers.
• Proactively conduct platform health checks, lead workflow optimization sessions, and deliver data-backed adoption "nudges" to keep customers on the cutting edge.
• You will build deep, consultative relationships by providing tailored guidance that evolves with customer needs.
• Deliver advanced workflow optimization and troubleshooting, with increasing strategic depth for higher support tiers.
• Generate and present compelling insights reports and proactive alerts, turning data into actionable strategy for Dedicated and Premium customers.
• Responding within two hours, architecting same or next-day solutions, and crafting custom documentation and strategic playbooks for Premium partners.
• Leverage our platform's AI insights and automation to provide strategic recommendations that dramatically improve adoption, operational efficiency, and student engagement.

Solutions Architect

Account Manager

• Take ownership of large, complex institutional partnerships, ensuring adoption, retention, and expansion
• Act as primary point of contact for key strategic accounts and the System Office
• Oversee contract execution, implementation, and management across participating schools
• Lead day-to-day project execution with Customer Success Managers and Engagement Strategists
• Monitor project activities, resourcing, timelines, and KPIs (on-time delivery, NPS scores, product usage)
• Conduct discovery sessions; implement and configure Element451 platform, student journeys, communication workflows, AI tools, and integrations
• Document current processes, map best practices, and design future-state processes aligned with industry and regulatory requirements
• Continuously optimize student journeys, communication plans, and enrollment processes
• Provide strategic consulting, progress reports, and presentations to stakeholders
• Collaborate with sales, product, customer support and develop Managed Services documentation, processes, and playbooks