Element451

Product Manager

• Own the data platform and integrations ecosystem
• Define roadmaps and unblock engineering teams
• Collaborate with key stakeholders to improve product features
• Ensure reliable data movement across systems

Product Manager, Data and Integrations

Technical Customer Success

• Operate like a post-sale Solutions Engineer embedded in CS
• Ensure handoff quality from Implementation to CS
• Serve as the primary technical resource for the AM team
• Join customer calls for technical depth
• Coach AM’s on platform fundamentals
• Lead technical discovery on post-go-live needs
• Provide solution options with clear tradeoffs
• Facilitate technical working sessions with stakeholders
• Own post-go-live technical solutioning across two tiers
• Diagnose platform, configuration, and workflow issues

Customer Success Engineer

Account Manager

• As an Account Manager, you’ll own the full life-cycle of your assigned accounts, driving retention and ensuring customer success.
• You will be accountable each quarter for renewals, Net Revenue Retention (NRR), and upsell quota, working closely across teams to expand existing relationships, mitigate churn, and unlock new revenue opportunities.
• Foster strong relationships with clients and stakeholders as the primary point of contact, at both the school and state system level.
• Partner with the client's core team to identify and prioritize their key needs and objectives.
• Provide strategic consulting for full-cycle student engagement, including personalized communication, targeted outreach campaigns, lead generation, and application management.
• Oversee the implementation and management of the client’s contract across all participating schools to ensure positive customer satisfaction and adoption of Element451.
• Lead the day-to-day execution of client projects in collaboration with the project team (Customer Success Managers and Engagement Strategists).
• Monitor project activities, resourcing, and timelines to achieve successful conclusions.
• Develop and manage project plans in collaboration with the client's team.
• Ensure adherence to KPIs such as on-time delivery, NPS scores, and product usage.
• Conduct discovery sessions with clients and use the information for the implementation, setup, and configuration of the Element451 platform, including building student journeys, communication workflows, AI tools, and system integrations.
• Continuously optimize and make recommendations to improve the student journey, communication plans, and enrollment processes within the platform.
• Conduct assessments of the institution's current recruitment and enrollment business processes, identifying areas for improvement and adoption of best practices
• Collaborate with the Customer Success Manager and Engagement Strategist.
• Work closely with internal teams, including sales, product development, and customer support, to ensure seamless service delivery.

Architect

• Build revenue predictability across ARR, NRR, churn risk, and expansion models
• Create and maintain models for territory mapping, pipeline forecasting, product upsell, and customer health scoring
• Identify expansion signals across account hierarchies to surface new revenue opportunities
• Architect and manage data pipelines and enforce data governance standards
• Deploy AI-powered workflows that drive real business impact
• Deliver MBR and executive-level reporting to guide future actions

Product Manager, Data and Integrations

Customer Success Engineer

Account Manager

Revenue Intelligence Architect