Customer Success Engineer

Element451

Customer Success Engineer operating as post-sale Solutions Engineer for higher education CRM support. Ensuring handoff quality and serving as primary technical resource for AM team.

Posted 4/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Operate like a post-sale Solutions Engineer embedded in CS
Ensure handoff quality from Implementation to CS
Serve as the primary technical resource for the AM team
Join customer calls for technical depth
Coach AM’s on platform fundamentals
Lead technical discovery on post-go-live needs
Provide solution options with clear tradeoffs
Facilitate technical working sessions with stakeholders
Own post-go-live technical solutioning across two tiers
Diagnose platform, configuration, and workflow issues

Requirements

What you’ll need

4–7 years in a technical, customer-facing role in B2B SaaS
Direct experience with a higher education CRM and the workflows it supports
Strong technical discovery skills
Deep command of CRM configuration thinking
Enough integration and API literacy to diagnose symptoms
Ability to lead technical working sessions with Enrollment Ops and IT
Excellent communicator who can make technical concepts accessible to non-technical audiences
Coaching mindset
High ownership and reliability across a shared portfolio

Benefits

Comp & perks

Health insurance
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM configurationtechnical discoveryAPI literacyworkflow diagnosissolution options analysis

Soft Skills

excellent communicationcoaching mindsethigh ownershipreliabilityinterpersonal skills