Customer Technical Service Engineer

Element Solutions Inc

Customer Technical Service Engineer providing technical support and expertise in electronic materials for MacDermid Alpha Electronics Solutions. Building relationships with customers and collaborating with cross-functional teams to deliver solutions.

Posted 6/16/2026full-time🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AssemblyFlux

About the role

Key responsibilities & impact

Provide technical assistance to key customers, including troubleshooting, product recommendations, and application guidance.
Serve as a subject matter expert on our product portfolio and its applications in customer processes.
Conduct on-site visits to support product trials, installations, and performance evaluations.
Diagnose technical issues and collaborate with R&D and manufacturing teams to deliver solutions.
Deliver technical presentations and training sessions for customers and internal teams.
Collect and analyze performance data to optimize product usage and identify improvement opportunities.
Work closely with Sales, Marketing, and Technical teams to develop tailored solutions for customer needs.
Prepare detailed reports on trials, technical findings, and recommendations.

Requirements

What you’ll need

Bachelor's degree in Electrical, Electronics, Chemical, Mechanical Engineering, or Materials Science
Minimum 3 years of experience in the SMT/PCBA assembly industry
Strong hands-on knowledge of solder paste, paste flux, liquid flux, cored wire, adhesives, conformal coatings, and encapsulant resin materials
Knowledge of Tamil, Kannada, Hindi, Marathi beneficial
Proficient in English, with strong written and verbal communication skills

Benefits

Comp & perks

Competitive base salary
Performance related bonus scheme
Corporate medical insurance plan
Annual leaves

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

solder pastepaste fluxliquid fluxcored wireadhesivesconformal coatingsencapsulant resinperformance data analysistechnical troubleshootingproduct recommendations

Soft Skills

communication skillspresentation skillstraining skillscollaborationcustomer serviceproblem-solvingreport writinginterpersonal skillsorganizational skillsadaptability