Customer Quality Engineer

Element Solutions Inc

Customer Quality Engineer at MacDermid Alpha managing quality for strategic accounts in electronics materials. Roles include customer communication, problem-solving, and quality assurance activities.

Posted 5/15/2026full-time🇺🇸 United StatesSeniorLead💰 $95,406 - $143,108 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary quality interface for assigned strategic and global customers
Lead Voice‑of‑Customer (VOC) activities, including scorecards, customer quality agreements, and internal communications
Own customer excursions and complaints from intake through closure
Participate in and support Line of Business team for the respective product or product group supporting strategic account
Support the execution of product launches
Communicate and manage Product & Process Change Notifications, manage samples and data requests and gather customer approval
Lead audit activities for customers including pre-audit checklists, and post audit action items
Support communication on behalf of engineering and quality functions
Own and maintain applicable customer specific requirements, customer quality agreements, scorecards, and best‑known methods
Ensure that all internal operating departments understand customer requirements through regular communication and periodic updates
Assist in development of control plans/ limits, SPC requirements as well as white papers, process control systems, metrology systems analysis, continuous improvement plans, root cause analysis, CARs and PARs
Support technical and commercial interface with assigned accounts for product stewardship, technology exchange, and consistent customer satisfaction
Support the determination of opportunities for growth with existing products and potential new products
Lead cross‑functional, and where required global, problem‑solving teams
Lead and support customer audits (on‑site and remote)
Ensure adherence to customer‑specific quality requirements, ISO 9001, and IATF 16949 expectations
Lead customer Product and Process Change Notifications
Drive continuous improvement initiatives related assigned accounts

Requirements

What you’ll need

Bachelor’s degree in Engineering, Materials Science, Chemistry, or a related technical discipline
7 years of experience in a customer-facing quality, product engineering, or technical support role
Experience within the semiconductor or electronic materials industry is strongly preferred
Working knowledge of ISO 9001 and IATF 16949
Excellent communication skills with the ability to influence at technical and leadership levels across global organizations
Experience supporting NPI qualification, process change notifications or customer product launches
Advanced quality tools expertise (SPC, FMEA, MSA, PPAP, APQP)
ASQ CQE, Six Sigma Green/Black Belt, or equivalent certification are a plus
Ability to travel globally
Demonstrated experience leading structured problem-solving (8D, 5-Why, DMAIC) with business impact
Prior customer facing experience
Demonstrated success leading customer audits, managing escalations, and driving cross‑functional corrective actions

Benefits

Comp & perks

health, dental, and vision insurance
Wellness Program
PTO/Holidays
401(k)-retirement plan with a company match
paid parental leave
tuition reimbursement
opportunities for professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

quality managementcustomer quality agreementsroot cause analysisSPCFMEAMSAPPAPAPQPNPI qualificationprocess change notifications

Soft Skills

communication skillsinfluenceproblem-solvingleadershipcross-functional collaborationcustomer satisfactioncontinuous improvementcustomer-facing experienceteam leadershiptechnical support

Certifications

Bachelor's degree in EngineeringBachelor's degree in Materials ScienceBachelor's degree in ChemistryASQ CQESix Sigma Green BeltSix Sigma Black Belt