Partner, FPS

Element Fleet Management

FPS Small Fleets managing client portfolios and coordinating leasing operations for Element, a global automotive fleet-management company. Driving digital-module adoption, SLA performance, and effective customer solutions across multidisciplinary teams.

Posted 8/4/2026full-timeMexico City • 🇲🇽 MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management and operational coordination skills, ensuring timely resolution of requests and client satisfaction throughout the leasing cycle. Proficient in digital module implementation and improvement based on user feedback.

Highest-signal resume keywords

Client Relationship ManagementOperational CoordinationMultidisciplinary Team LeadershipDigital Module ImplementationBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client ServicePortfolio ManagementDigitalization ProcessesRisk AnalysisTask Follow-Up

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationLeadership SkillsAdaptabilityDecision-Making Under Pressure

Tools & Technologies

Mis Compras Digital ModuleMis Ventas Digital ModuleMis Gestorías Digital Module

Industry Keywords

Licenciatura en Administración de EmpresasIndustria de la HospitalidadIngenieríaSLA Compliance

About the role

Key responsibilities & impact

Serve as the single point of contact for assigned clients and coordinate operational requests with multidisciplinary internal teams
Develop and strengthen proactive, consistent executive relationships with assigned clients and Element's internal areas
Ensure resolution of operational situations within committed client timelines
Track and provide visibility on requests received through the “Mis Compras, Mis Ventas, Mis Gestorías” digital modules
Ensure process responses are uploaded on time within the same digital tools
Guarantee client satisfaction throughout the complete leasing cycle by coordinating activities across teams within SLAs
Attend to and timely escalate situations that could affect commercial relationships
Collaborate with Element's operational areas to ensure effective solutions
Ensure reimplementation of digital modules across the assigned portfolio
Identify opportunities in digitalization processes and communicate them through institutional processes
Actively propose improvements to digital modules based on user feedback

Requirements

What you’ll need

Licenciatura en Administración de Empresas, Industria de la hospitalidad o Ingeniería
Inglés: +50% hablado y escrito
Al menos 3 años de experiencia en Servicio a Clientes, manejo de portafolio de clientes, KAM o similar
Experiencia en coordinación de equipos multidisciplinarios para el cumplimiento de solicitudes de los clientes
Excelente comunicación verbal y escrita
Habilidades de Liderazgo (Formal o Informal)
Abierto al cambio con enfoque en soluciones, en ocasiones con información parcial
Toma de decisión bajo presión con análisis de riesgo
Excelente seguimiento a tareas y disciplina operativa
Disposición para cumplir con una verificación de antecedentes previa al empleo

Benefits

Comp & perks

Competitive base salary
Annual bonus
Savings fund and savings account
Retirement plan with company contribution
Grocery and restaurant vouchers
Support for sports activities
Medical and life insurance
Flexible schedules
Hybrid work model
Free parking