Director, Client Transformation

Element Fleet Management

Client Experience Director defining and executing strategy to enhance client relationships for Element's fleet management solutions. Focused on understanding client needs and improving satisfaction and retention.

Posted 5/8/2026full-timeMexico City • 🇲🇽 MexicoLeadWebsite

About the role

Key responsibilities & impact

Define and drive the company’s client experience strategy by understanding client needs, pain points, and opportunities.
Translate client insights into actionable, cross-functional initiatives that improve satisfaction, retention, and long-term value.
Embed a client-centric culture and ensure consistent, high-quality experiences across all touchpoints.
Build, lead, and develop a high-performing Client Experience function aligned with business strategy.
Foster a client-centric mindset across the organization.
Define clear goals, KPIs, and accountability frameworks for the CX team.
Design and implement frameworks, processes, and tools to capture, analyze, and act on client feedback.
Ensure delivery of strategic initiatives that enhance client satisfaction, loyalty, and lifetime value.
Position the company as a client-centric leader through participation in industry forums, events, and client engagements.

Requirements

What you’ll need

Bachelor’s degree in business, finance, accounting, economics, data science or other business-related curriculum.
8–12+ years of relevant experience in client experience, consulting, strategy, operations, or related roles.
Proven track record of leading cross-functional initiatives and driving measurable business outcomes.
Experience working closely with senior leadership or C-level stakeholders.
Strong project management and execution capabilities in complex environments.
English spoken/written proficiency: Advanced level

Benefits

Comp & perks

Competitive base salary
Annual bonus
Savings fund and savings account
Retirement plan with company contribution
Grocery and restaurant vouchers
Support for sports activities
Medical and life insurance
Flexible schedules
Hybrid work model
Free parking

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

client experience strategycross-functional initiativesKPI developmentclient feedback analysisproject managementbusiness strategydata analysisconsultingoperations

Soft Skills

client-centric mindsetleadershipcommunicationcollaborationstrategic thinkingproblem-solvingrelationship managementorganizational skills

Certifications

Bachelor’s degree