Senior Consultant, Microsoft Dynamics Great Plains
Armanino
SQL
Product Specialist – Telematics and EV Chargers
Element Fleet Management
full-time
Posted on:
Origin: • 🇲🇽 Mexico
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Process all operational requests for installation and telematics client support
- Manage, coordinate and report installation of telematics for electric chargers
- Coordinate and report telematic installation volume monthly (Resser, GEOTAB, Risk Enhancer, EVs)
- Follow-up on suppliers and clients' requests
- Create and report billing detail records for Billing/AP (Accounts Payable)
- Track tickets and follow-up escalations
- Follow-up to disconnections or technical issues with devices
- Collaborate with suppliers and internal teams to resolve installation and technical issues
Requirements
- Bachelor's degree, preferably in Computer Science, Information Systems, Business Administration, Engineering, or equivalent experience
- At least 3 years of experience in Customer Service, Project Manager and Telematic's services
- Proficient SQL skills and some familiarity with coding languages
- Knowledge of the automotive industry and basic automotive technical knowledge
- Fluent English: +80% (conversation, reading and speaking)
- Experience working with Key Performance Indicators to drive business value
- Customer service experience (confirmed)
- Experience with troubleshooting technical issues
- Critical urgency mindset
- Knowledge analyzing large amounts of data and identifying trends
- Strong data & analytical skills with the ability to solve technical problems
- Highly organized and able to manage multiple tasks simultaneously
- Communication and relationship management skills
- Teamwork, cooperation, and proactive mindset
- Preferred technical competence using GEOTAB or telematics systems
- Willingness to comply with a pre-employment background check
