Element Biosciences

Manager

• Frequently traveling to customer sites is required
• Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software, and instruments
• Supporting commercial team and customers in their technical applications and providing product training
• Displaying professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions
• Providing strategic and competitive feedback to marketing and product development teams, and independently leads or manages beta tests at customer sites
• Working independently on significant and unique issues requiring collaboration with key decision-makers and senior managers across the organization which may impact future products, concepts, and technologies
• Mentoring and leading a team of Field Application Scientists
• Traveling with members of the team to develop their training and troubleshooting skill sets
• Leading regional team calls to develop tactical frameworks to address the needs of the region
• Assisting sales and marketing on pre and post strategic sales activities requiring both technical depth and market knowledge
• Collaborating with other cross functional leaders to improve processes and work to scale the organization
• Delivering customer training and workshops, both in-person and remote
• Utilizing service CRM software to accurately identify and document customer opportunities
• Collaborating with internal partners to resolve customer issues and improve processes

Manager, Field Applications – EMEA