Field Service Manager, Laundry

Electrolux Professional Group

Field Service Manager supporting Electrolux Professional commercial laundry equipment across the Americas. Troubleshooting installations, training service partners, auditing service quality, and driving customer-care excellence.

Posted 8/13/2026full-timeRemote • Kentucky • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting electromechanical systems and advanced electrical troubleshooting, including interpreting schematics and using diagnostic tools. Proficient in developing and delivering technical training programs while maintaining strong communication and organizational skills.

Highest-signal resume keywords

Electromechanical Systems TroubleshootingAdvanced Electrical TroubleshootingTechnical Training DevelopmentField Service ManagementBilingual English and Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting High-Voltage EquipmentControl Systems AnalysisHVAC Systems MaintenanceRefrigeration Systems RepairCommercial Equipment ServiceData Collection and ReportingInterpreting Electrical SchematicsUsing Diagnostic SoftwareService Documentation CreationProject Management

Soft Skills

Written CommunicationVerbal CommunicationOrganizational SkillsRemote Work DisciplineCustomer Relationship Management

Tools & Technologies

Diagnostic SoftwareService-Management SystemsCRMERPMicrosoft 365SharePointTeamsConnected-Service PlatformsPayment PlatformsConnected-Equipment Dashboards

Certifications & Qualifications

High School Diploma or EquivalentTechnical School CertificateValid Driver’s LicenseValid Passport

Industry Keywords

Field ServiceTechnical ServiceIndustrial MaintenanceCommercial LaundryFoodservice EquipmentSafety RegulationsService Partners ComplianceCustomer Care ProgramTechnical SupportService Operations

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Support product installations and start-ups and provide on-site and remote troubleshooting for Electrolux Professional equipment
Document technical findings and provide feedback to Quality for continuous improvement
Collect, document, and report technical and field data to stakeholders
Review electrical schematics, drawings, specifications, and documentation for components, products, and electrical designs
Collaborate with internal and external stakeholders during development and approval processes
Visit job sites and perform technical activities to support customer relationships and issue resolution
Plan, implement, and evaluate field tests for product feasibility and market readiness
Develop, maintain, and deliver equipment training programs and service documentation
Support Customer Care program development and implementation
Audit Service Partners for policy compliance, parts availability, technical capability, and brand representation
Promote safety rules, regulations, and work practices
Respond to customer inquiries and service needs
Provide technical analysis and documentation for warranty claim reviews
Complete assigned safety- and quality-related equipment programs on schedule
Maintain service literature and bulletins and distribute relevant updates to Service Partners
Perform other duties assigned by the manager

Requirements

What you’ll need

High school diploma or equivalent plus a minimum two-year technical school certificate, military technical training, or equivalent hands-on technical experience
Minimum three years of hands-on experience in field service, technical service, industrial maintenance, commercial equipment, HVAC, refrigeration, appliances, foodservice equipment, or commercial laundry
Minimum two years of experience in a lead, supervisory, field service management, technical support, training, service operations, or customer escalation role
Ability to troubleshoot electromechanical systems, high-voltage equipment, control systems, gas and electric heating systems, plumbing and drain systems, connectivity, and equipment software or firmware issues
Strong remote-work discipline and written and verbal communication skills
Ability to work independently while remaining aligned with a distributed team
Preferred experience with commercial laundry, foodservice equipment, HVAC, industrial equipment, connected equipment, payment platforms, or distributor-based service networks
Advanced electrical troubleshooting, including interpreting schematics and using meters, manometers, diagnostic software, error logs, and connected-equipment dashboards
Preferred experience with networking, remote diagnostics, connected-service platforms, service-management systems, CRM, ERP, warranty systems, SharePoint, Teams, Microsoft 365, and Microsoft Copilot or other AI platforms
Experience developing technical training, facilitating classroom or virtual instruction, coaching technicians, and creating service documentation
Strong organizational, project-management, data-collection, and reporting skills
Valid driver’s license and valid passport required
Ability to travel up to 70% across the Americas, primarily within the United States and Canada
Ability to occasionally lift and/or move up to 50 pounds
Bilingual English and Spanish preferred

Benefits

Comp & perks

Remote work arrangement
Technical training programs and virtual/in-person presentations
Travel opportunities across the Americas
Professional development through technical training and service knowledge
Work-from-remote-office flexibility