Senior Service Designer

Electrolux Group

. Designing outstanding experiences lies at the heart of everything we do .

Posted 5/12/2026full-timeCuritiba • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Designing outstanding experiences lies at the heart of everything we do
Create innovative and desirable products that are seamlessly part of our consumers’ daily lives
Develop and implement service strategies that align seamlessly with business objectives and user needs
Facilitate workshops and lead stakeholder sessions to develop innovative service concepts
Lead cross-functional teams to execute complex projects from inception to completion
Conduct comprehensive qualitative research, including briefing, scripting, interviews, analysis, and reporting
Create service blueprints, journey maps, business model canvas, value proposition, and prototypes to visualize, test, and refine service concepts
Collaborate closely with product managers, UX/UI designers, developers, and other stakeholders to ensure cohesive and integrated service solutions
Oversee the implementation of services, ensuring alignment with the project objectives
Create, monitor, and evaluate service performances using key metrics to drive ongoing improvements

Requirements

What you’ll need

Bachelor’s or Master’s degree in Design and related fields, extension courses in Design Thinking and Service Design
Minimum of [5-7] years of experience in service design or a related role, with a proven track record of successful projects
Experience partnering with highly technical cross-functional teams
Basic skills in UI/UX software (i.e. Figma, Adobe...)
Customer-focused. You are passionate about understanding people and you know how this can affect and benefit the result
Collaborative. Our design culture is rooted in strong collaboration and teamwork. You grow when you bring people together and make them better
Energetic. You love working according to design thinking and have solid experience in doing so
Advanced English
Spanish will be a plus

Benefits

Comp & perks

Flexible work hours/hybrid work environment
Discounts on our award-winning Electrolux products and services
Family-friendly benefits such as extended paternity leave (4 weeks)
Insurance policy plan
Extensive learning opportunities and flexible career path

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

service designqualitative researchservice blueprintsjourney mapsbusiness model canvasvalue propositionprototypingdesign thinkingproject managementuser experience design

Soft Skills

collaborationcustomer-focusedleadershipcommunicationteamworkenergeticproblem-solvingfacilitationstakeholder managementcreativity

Certifications

Bachelor’s degree in DesignMaster’s degree in Designextension courses in Design Thinkingextension courses in Service Design