Manager

• This position is responsible for ensuring excellent consumer experience in after-sales, in-home-service.
• The Regional Service Manager, Service Delivery will endeavor to support the EMA sales organization and provide after-sales technical support for consumers of Electrolux products.
• The Regional Service Manager leads all service operations including customer relations, third party service provider pricing and P&L budgeting for the assigned region.
• The Regional Service Manager will ensure quality excellence in service delivery through Electrolux Branded Service and third-party service providers, to include prioritization of work orders and ensuring that all safety protocols are followed.
• The Regional Service Manager will maintain work schedules, performance metrics and profitability of the field service technicians of the assigned region.
• The Regional Service Manager will provide leadership and instruction to the assigned region.
• Analyzing business needs and building action plans to meet those needs as well as hiring, terminating, negotiating and performance managing service contractors within the assigned region are key responsibilities of this position.
• The Regional Service Manager will fill the role of being the primary professional representative of Electrolux to all external entities.
• While managing all service activity within the region the Regional Service Manager will seek out opportunities to minimize warranty expenses by planning and executing activities within the assigned region.

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