Media Manager
PODEAN
Medicaid Team Manager
Eldercare Resource Planning
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Colorado, Connecticut, Florida, Illinois, Maryland, Massachusetts, Montana, New York, Pennsylvania, Tennessee, Texas, Virginia, Washington, West Virginia • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Directly oversee a team of 3-4 people including interviewing and hiring for replacements
- Serve as team leader by assessing and developing employees through continuous training and mentoring
- Oversight of direct reports, ensuring efficient management of the team and client caseload
- Effective delegation and engagement, modeling leadership behaviors
- Work with the Director of Medicaid Teams to conduct monthly, quarterly and annual performance reviews; address disciplinary issues when necessary
- Issue Performance Improvement Plans for individual team members when appropriate and ensure appropriate follow up and evaluation for sustained improvement.
- Work with the Director of Medicaid Teams to evaluate team bandwidth and delegation of tasks
- Learn, understand, and research both federal and state Medicaid LTC regulations & eligibility guidelines
- Evaluate cases to facilitate customized eligibility planning strategies for each client
- Serve as adviser on case issues so Medicaid Specialists can accurately process applications within required timelines
- Resolve escalated issues arising from the Medicaid application process
- Hold regular team, and individual direct report, meetings to keep staff updated on process and policy changes
- Promptly respond to client questions or concerns when needed
- Follow company data security policies to ensure client information is secure
- Validate biweekly time cards within RIPPLING
- Be proficient with company productivity tools (CRM database, Google Docs, Adobe PDF editor, online “snail mail”, etc)
- Utilize tracking systems to report data-driven progress towards goals; reviews monthly productivity reports with Director of Medicaid Teams
- Performs other duties as assigned
Requirements
- High school diploma or equivalent
- English fluency and professional written and verbal communication skills
- Minimum 3 years in a supervisory role with people management experience
- Experience with managing and training direct reports; talented at identifying strengths and sources of confidence in team members
- Working knowledge of long term Medicaid, including processing applications and a thorough understanding of Medicaid LTC eligibility rules
- Ability to think strategically and contribute to process and system improvements
- Demonstrated ability to understand financial assets, such as IRA’s, life insurance policies, annuities, trusts, etc.
- Ability to analyze financial data using spreadsheet calculations; high comfort level with math.
- Experience with complex problem solving and process improvement techniques
- Ability to collaborate within a team environment; self aware and able to accept constructive feedback from team members
- Strong planning and organizational skills
- Responsible self-starter who keeps commitments to deadlines
- History of working successfully with individuals and groups representing a range of cultural backgrounds, orientations, and life experiences
- Experience with file and document management
- Proficient in Google Suite of products, including Google Docs and, particularly, Google Sheets
- Proficient using pdf editing software, such as Adobe Acrobat
Benefits
- Paid time off for federal U.S. holidays; additional personal time off (PTO)
- We provide you with a work computer, and related software/hardware, internet stipend
- Health insurance reimbursement program (QSEHRA)
- Career opportunity to become a Certified Medicaid Planner™
- Comprehensive leadership training and mentorship while becoming familiar with the team management role
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Medicaid LTC regulationseligibility guidelinesfinancial data analysisspreadsheet calculationsproblem solvingprocess improvementfile managementdocument management
Soft skills
leadershipteam managementstrategic thinkingcollaborationorganizational skillsself-startercommunicationmentoringdelegationcultural competency
