ServiceNow Administrator

ELB Learning

ServiceNow Administrator supporting enterprise IT transformation initiatives at ELB Learning. Focused on configuration, workflow automation, reporting, and platform optimization.

Posted 5/12/2026contractRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ITSMServiceNowSOAP

About the role

Key responsibilities & impact

Configure and maintain ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, and Service Catalog
Build and manage workflows, Flow Designer automations, business rules, UI policies, client scripts, and notifications
Configure forms, fields, tables, SLAs, CMDB relationships, and catalog items based on business requirements
Develop and maintain dashboards, reports, and performance analytics for IT leadership and operational teams
Manage user roles, groups, permissions, and security configurations within the platform
Support integrations between ServiceNow and third-party systems using REST/SOAP APIs, IntegrationHub, or middleware tools
Assist with platform upgrades, patching, release management, and regression testing activities
Troubleshoot platform issues and provide Tier 2/3 application support for ServiceNow users
Collaborate with IT, operations, and business stakeholders to gather requirements and translate them into scalable ServiceNow solutions
Maintain platform documentation including process flows, configuration guides, testing scripts, and knowledge articles
Support data imports, exports, transformation maps, and CMDB data management activities
Recommend platform improvements and automation opportunities to enhance service delivery and user experience.

Requirements

What you’ll need

4+ years of hands-on ServiceNow administration experience
Experience supporting ServiceNow ITSM implementations or platform optimization initiatives
Strong knowledge of ServiceNow configuration, workflows, and platform administration
Experience with Flow Designer, Business Rules, Client Scripts, UI Policies, and Service Catalog configuration
Familiarity with CMDB structure and ITIL-based service management processes
Experience building reports, dashboards, and performance analytics within ServiceNow
Knowledge of ServiceNow integrations using REST/SOAP APIs, IntegrationHub, or similar tools
Strong troubleshooting, analytical, and problem-solving skills
Excellent communication and stakeholder management abilities
Bachelor’s degree in IT, Computer Science, Business, or related field preferred.

Benefits

Comp & perks

health insurance
flexible work arrangements
professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNow administrationITSM modulesworkflowsFlow Designerbusiness rulesUI policiesclient scriptsdashboardsperformance analyticsREST/SOAP APIs

Soft Skills

troubleshootinganalytical skillsproblem-solving skillscommunicationstakeholder management