Customer Success Manager
eLaw
full-time
Posted on:
Location Type: Hybrid
Location: Rio de Janeiro • 🇧🇷 Brazil
Visit company websiteJob Level
Junior
About the role
- Supervise and guide the Customer Success team, setting goals and fostering a collaborative environment;
- Develop initiatives to ensure customer satisfaction, retention, and account expansion;
- Maintain close relationships with key clients, providing support and tailored solutions;
- Monitor metrics, identify opportunities, and act proactively to drive results;
- Work closely with Sales, Marketing, Product, and Support to ensure an integrated experience;
- Create materials and training to help customers use the products or services;
- Collect feedback, propose improvements, and collaborate with internal teams for continuous improvement.
Requirements
- Bachelor's degree in related fields such as Law, Business Administration, Communication Sciences, or Technology.
- Experience in commercial roles, customer service, and team management.
Benefits
- No specific benefits mentioned
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
supervisionguidancegoal settingcollaborationcustomer satisfactioncustomer retentionaccount expansionrelationship managementproactive problem solvingcontinuous improvement
Certifications
Bachelor's degree