Customer Success Manager

• Supervise and guide the Customer Success team, setting goals and fostering a collaborative environment;
• Develop initiatives to ensure customer satisfaction, retention, and account expansion;
• Maintain close relationships with key clients, providing support and tailored solutions;
• Monitor metrics, identify opportunities, and act proactively to drive results;
• Work closely with Sales, Marketing, Product, and Support to ensure an integrated experience;
• Create materials and training to help customers use the products or services;
• Collect feedback, propose improvements, and collaborate with internal teams for continuous improvement.

Customer Success Manager

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Analista de Customer Success – Sênior