Technical Solutions Engineer

Elation Health

Technical Solutions Engineer enhancing customer experience with Elation's SaaS platform. Mentoring and collaborating on AI and automation-driven integrations and solutions.

Posted 5/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $110,000 per yearWebsite

Tech Stack

Tools & technologies

JavaPythonSQL

About the role

Key responsibilities & impact

Provide peer-to-peer mentorship and coaching to Technical Solutions Associates, with a focus on building skills in Elation’s Developer platform and AI-powered capabilities (e.g., automation patterns, data-driven decision support).
Serve as an internal and external subject matter expert on the capabilities of Elation’s Developer platform and AI-powered tools to support customer success, including RESTful APIs, webhooks, data warehouse access/querying, and automation services that power Clinical Insights and workflow optimization.
Own and maintain technical workflow and sequence diagrams as reference architectures for customer integrations and common internal use cases, ensuring they are optimized for reliability, security, and scalability.
Develop and maintain best practices, templates, and sample implementations that promote self-service, reuse, and intelligent automation where appropriate.
Advise on and, when needed, create complex queries, reports, and data pipelines leveraging the hosted database and analytics tooling to answer strategic business and clinical questions.
Lead or advise customer pilots and proof-of-concept implementations, including those that leverage AI to reduce manual work for clinicians and staff and demonstrate clear business and operational impact.
Partner with customers on technical design, integrations, and product features to best utilize Elation’s platform to meet their business, technical, and delivery needs, including change management and adoption planning.
Act as a conduit between customers and internal teams, systematically capturing technical feedback to suggest improvements across the platform, documentation, and internal tooling.
Work cross-functionally with Product, Engineering, Data, Customer Success, Sales, and Professional Services to design and deliver data- and AI-enabled solutions that improve efficiency and time-to-value for both practices and internal teams.
Champion a culture of experimentation and continuous improvement around AI and automation within Customer Services (e.g., identifying internal workflows that can be streamlined with AI, sharing wins and learnings, and contributing to internal AI playbooks).

Requirements

What you’ll need

5+ years relevant professional experience supporting the growth of a software platform
Previous software development experience in one or more of the following areas: Experience with python, java, C# or other popular server side languages
Experience building with RESTful APIs
Experience with SQL queries including basic JOINs and subqueries
Experience using modern AI-assisted development and productivity tools (e.g., Claude, Cursor, GitHub Copilot, or similar) to design, debug, and document technical solutions more efficiently.
Ability to communicate complex technical principles to both technical and non-technical stakeholders
Hands-on, high-energy, passionate and creative problem solver with know how to get things done and ability to lead others to success
Knowledge of, or strong interest in, the US healthcare industry and common technologies used is a plus

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible working hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

pythonjavaC#RESTful APIsSQLJOINssubqueriesautomation patternsdata-driven decision supportdata pipelines

Soft Skills

mentorshipcoachingcommunicationproblem solvingleadershipcollaborationchange managementcontinuous improvementcreativitycustomer success