Elastic Path

Customer Success Manager

• A Senior Customer Success Manager (CSM) at Elastic Path serves as a dedicated strategic partner for enterprise customers, acting as a trusted advisor throughout the full customer lifecycle.
• This role is responsible for building high-trust, executive-level relationships throughout an organization and deeply understanding a customer’s commerce strategy and vision, including key technical factors and business objectives shaping their decisions.
• As part of Elastic Path’s strategic frontline, you will drive product adoption, maximize customer value, and own long-term customer satisfaction, retention, and expansion.
• Customer Success guides customers through complex eCommerce modernization initiatives that optimize and evolve their underlying commerce architecture to support scalability and long-term growth.
• This role proactively monitors customer health, adoption, and risk throughout the lifecycle.
• You will lead strategic planning, success roadmaps, and executive business reviews, and serve as the primary point of coordination and escalation during critical events, partnering closely with internal teams to manage risk, expectations, and resolution.