Elanco

Service Delivery Manager, IAM, Hybrid Cloud

Elanco

full-time

Posted on:

Location Type: Hybrid

Location: Hook • 🇬🇧 United Kingdom

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

Tech Stack

CloudITSMServiceNow

About the role

  • Own the delivery of Hybrid Cloud and IAM projects and improvements from planning through execution and closure
  • Plan projects with team members and the global TechOps team
  • Host day-to-day meetings across the team (planning meetings, stand-ups, backlog reviews, status updates, retrospectives)
  • Manage the creation, review, and approval of project documentation (charters, user stories, designs, plans, communications, release notes, testing)
  • Administer all work within project management tools (currently Monday.com and ServiceNow) and share best practices to improve delivery
  • Manage risks, assumptions, issues, and dependencies across the team
  • Facilitate commercial activities (e.g., creating SoWs, change requests)
  • Communicate effectively to different audiences (immediate team, senior leaders, end users)
  • Collaborate with IT and Business stakeholders to plan activities, changes, and deployments
  • Represent project status in forums inside and outside of TechOps
  • Manage requests or escalations related to your projects
  • Create dashboards, timelines, gantt views, and roadmaps for different stakeholders
  • Govern external partners to ensure they deliver expected services
  • Report on partner performance (KPIs, SLAs)
  • Manage escalations with external partners, working with the Vendor Management Office (VMO)
  • Ensure adherence to IT Service Management processes
  • Manage team resourcing and capacity
  • Share best practices for Agile ways of working
  • Ensure security, privacy, and quality practices are embedded in everything we do
  • Continuously improve ways of working and look for opportunities to simplify.

Requirements

  • Bachelor’s Degree or equivalent level of experience
  • Minimum 5 years in project management, service delivery, or IT operations with focus on Cloud and Identity services
  • Experience in project management or scrum master roles
  • Experience leading and delivering infrastructure projects, specifically aligned to Cloud and Identity
  • Strong communication, facilitation, analytical, and problem-solving skills
  • Strong organization skills with proven ability to manage complex projects
  • Ability to influence across all levels of IT and with third parties.
Benefits
  • Travel: 0-10%
  • Hybrid Work Environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementservice deliveryIT operationsCloud servicesIdentity servicesAgile methodologiesinfrastructure project deliveryrisk managementKPI reportingdocumentation management
Soft skills
communicationfacilitationanalytical skillsproblem-solvingorganizationinfluencecollaborationcontinuous improvementstakeholder managementteam management
Certifications
Bachelor’s DegreeProject Management Professional (PMP)Certified ScrumMaster (CSM)