Enterprise Account Manager, Telehealth

Eko Health

Enterprise Account Manager responsible for driving Telehealth customer success and managing relationships with healthcare customers. Facilitating onboarding, retention, and expansion across Eko’s Telehealth platform.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $119,000 per yearWebsite

About the role

Key responsibilities & impact

Own renewal, retention, and expansion outcomes across a defined portfolio of strategic Telehealth accounts.
Build trusted relationships with executive, clinical, operational, technical, and procurement stakeholders within hospitals, health systems, and enterprise healthcare customers.
Develop a deep understanding of each customer’s goals, workflows, use cases, and definition of success.
Create and manage account plans that support adoption, utilization, customer satisfaction, renewal, and expansion.
Identify, scope, and drive expansion opportunities within existing health system logos, including new sites, service lines, use cases, licenses, devices, integrations, and product adoption.
Lead commercial discussions related to renewals, scope growth, pricing changes, and contract expansion.
Partner with the Director of Sales - Telehealth, Sales Operations, and Commercial leadership to forecast renewals, expansion pipeline, account health, and revenue risk.
Support cross-sell opportunities within existing accounts, including potential collaboration with the SENSORA Enterprise team where appropriate.
Facilitate customer onboarding, training, implementation support, performance measurement, renewal, and expansion in partnership with internal teams.
Deliver customer reports, business reviews, and value summaries that demonstrate Eko’s impact, including utilization, workflow adoption, customer outcomes, and ROI where applicable.
Synthesize customer feedback and partner with Product, QA, Engineering, Implementation, and Commercial teams to continually improve the customer experience and platform.
Maintain accurate account plans, customer activity, pipeline updates, renewal status, and forecasts within CRM systems.
Ensure compliance with company policies and applicable laws and regulations.
Other duties as assigned.

Requirements

What you’ll need

Bachelor’s degree or equivalent practical experience.
5+ years of experience in customer success, account management, client services, sales, or commercial roles in healthcare SaaS, digital health, MedTech, medical device, or enterprise healthcare technology.
Experience managing hospital, health system, IDN, or enterprise healthcare customer relationships.
Demonstrated experience supporting renewals, customer retention, expansion, upsell, or account growth.
Comfort owning commercial conversations tied to renewal, revenue growth, scope expansion, and customer value, not just satisfaction.
Experience managing complex, multi-stakeholder customer relationships across clinical, operational, technical, procurement, and executive audiences.
Strong understanding of healthcare workflows, enterprise implementation dynamics, and the challenges of adopting technology within large healthcare organizations.
Ability to use customer data, utilization metrics, and business context to tell a compelling value story.
Strong communication, organization, problem-solving, and relationship management skills.
Comfortable using Salesforce and other account management or customer success platforms.
Willingness to travel up to 25%.
Ability to perform the essential functions of the role with or without reasonable accommodation.

Benefits

Comp & perks

The opportunity to work on products that impact the health of millions of people.
Generous paid-time off
Stock incentive plans
Medical/Dental/Vision, Disability + Life Insurance
One Medical membership
Parental Leave
401k Matching
Learning and Development stipend

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementclient servicessalescommercial rolesrenewalscustomer retentionexpansionupsellaccount growth

Soft Skills

communicationorganizationproblem-solvingrelationship management

Certifications

Bachelor’s degree