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Tech Stack
Tools & technologiesAzureDNSFirewallsLinuxMacOS
About the role
Key responsibilities & impact- Managing your tickets with high quality triaging, notes, communication, and customer service.
- Coordinating with HR to assist joiners and leavers in the business.
- Provide hardware break-fix support.
- Laptop + phone imaging, and device inventory management.
- Coordinating with the logistics team on deliveries of hardware.
- Work with the rest of the Group IT team to provide remote technical support for users across all our regions.
- Assist with the technical maintenance of our Kuala Lumpur office.
- Coordinate with other technical teams and third-party vendors.
- Document changes and processes in our documentation solution when required.
Requirements
What you’ll need- Passion for IT and Technology.
- Experience supporting hardware and software, at home, school or in the workplace.
- Confident using Windows and/or macOS.
- Basic understanding of Microsoft Azure, Intune and Windows Server.
- Demonstrable experience meeting deadlines.
- Able to explain basic IT Concepts such as Servers, Clients, DNS, DHCP, Firewalls, switches and routers.
- Ability to learn and research new concepts and technologies independently.
- Excellent English professional communication skills, both verbal and written.
- Team player.
- Desirable: 1+ years of technical experience in a similar role.
- Any work experience in a professional role.
- Confident using Linux and other technologies.
- Basic administration experience of Microsoft 365, Intune, Windows Desktop/Server, Active Directory macOS.
- Scripting and or programming experience.
- Industry certifications – Azure, Microsoft 365.
- A+ and Network + desirable.
- Degree in relevant field.
- Experience with ticketing systems and/or the ITIL Framework.
Benefits
Comp & perks- 14 days annual leave + public holidays
- One extra day off to celebrate birthday
- Company Pension Scheme
- Employee Assistance Programme (EAP) for wellbeing support
- Global team activity challenges
- Unlimited access to Pluralsight for continuous development
- Real opportunities to grow, including international progression
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
hardware supportsoftware supportWindowsmacOSMicrosoft AzureIntuneWindows ServerMicrosoft 365Active Directoryscripting
Soft Skills
customer servicecommunicationteam playertime managementindependent learning
Certifications
AzureMicrosoft 365A+Network +