Account Manager – Healthcare, Workers Compensation

EK Health Services Inc.

Account Manager supporting EK Health’s clients through relationship building and data-driven support. Focus on client retention, satisfaction, and growth with effective communication and program execution.

Posted 5/12/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Reporting to the Vice President of Client Services, the Account Manager supports the retention, satisfaction, and growth of a portfolio of EK Health’s clients through consistent communication, accurate execution of client programs, and timely issue resolution
This role focuses on relationship building, service coordination, and data-driven client support while developing the skills needed to manage more complex accounts over time
Serve as a day-to-day point of contact for assigned clients under the guidance of senior leadership
Maintain consistent client communication via phone, email, virtual, and in-person meetings
Track and document all client interactions and activities in HubSpot
Support client reviews by gathering data, preparing materials, and updating client records
Report on program performance, achievements and cost savings with monthly, quarterly and/or annual stewardship reviews
Escalate issues, risks, or concerns appropriately to senior team members
Assist in the development and maintenance of Strategic Client Plans
Evaluate program enhancement opportunities
Participate in monthly client plan reviews and updates in HubSpot
Coordinate reporting, meeting logistics, and follow-ups
Track service outcomes, basic performance metrics, and client feedback
Support invoice review and assist with accounts receivable follow-up
Coordinate issue tracking and resolution with internal teams
Monitor revenue and utilization trends for assigned clients
Assist in identifying potential service expansion or cross-sell opportunities
Assist in the preparation of reports and proposals
Escalate revenue declines or utilization concerns to leadership
Develop a strategic plan for revenue growth or retention strategies
Assist with contract renewal preparation and documentation
Support annual fee validation and pricing reviews
Help review, update, and distribute client protocols as required
Ensure client records align with contractual and operational requirements

Requirements

What you’ll need

Bachelor’s degree in Marketing, Business, or a related discipline
1–5 years of experience in healthcare, workers’ compensation, account management, or client services
Strong organizational skills and attention to detail
Effective written and verbal communication skills
Comfortable using CRM systems (HubSpot or similar)
Strong computer knowledge, including MS Office (Word, Excel, PowerPoint, Outlook & TEAMS)
Compelling persuasion/negotiation and presentation skills
Proven track record for strong decision-making and owning accountability for success
Consistent follow-up and follow through on all client initiatives
Skilled in customer service relations, analysis and problem solving
Valid Driver’s License and auto insurance must always be maintained
Ability to manage multiple tasks and deadlines

Benefits

Comp & perks

Base salary & commission structure
Medical, Dental, Vision Insurance
401K
Paid Time Off
Paid Holidays
Monthly internet stipend
Equipment provided

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementclient servicesdata analysisperformance metricsreport preparationcontract renewalservice coordinationproblem solvingnegotiationpresentation

Soft Skills

organizational skillsattention to detailwritten communicationverbal communicationpersuasiondecision-makingaccountabilityfollow-upcustomer servicetime management

Certifications

Bachelor’s degree in MarketingBachelor’s degree in Business