Eixo.Digital

Frontend Engineer

• Ajudar na manutenção e melhoria de sistemas web;
• Realizar testes para garantir a qualidade das entregas;
• Apoiar a equipe na definição de novas funcionalidades;
• Participar de reuniões de planejamento e alinhamentos diários .

Estágio Desenvolvedor Web

Implementation Specialist

• Ensure client clinics implement Traction correctly
• Implement Traction with technical and strategic excellence
• Ensure real platform adoption (not just access)
• Monitor conversion, loss, and recovery metrics
• Educate clients on best practices for patient service and workflows
• Anticipate churn risks and build positive platform dependency
• Lead the initial onboarding (kickoff) meeting
• Collect and organize clinic information (structure, schedules, intake channels, and patient flow)
• Create and configure the clinic account, users, and monitored channels
• Validate integrations and ensure everything is functioning correctly
• Ensure the client understands the method, not just the system
• Train the client in practical use of the platform
• Ensure leads, losses, and follow-ups are being recorded correctly
• Fix issues related to usage, process, or understanding
• Translate data into clear, actionable steps for the client
• Conduct regular follow-up meetings
• Analyze results, bottlenecks, and service failures
• Evaluate metrics such as response time and lost leads
• Suggest improvements to processes, communication, and clinic routines
• Ensure the client perceives real value in Traction
• Act proactively to prevent low adoption, misalignment, or demotivation
• Identify upsell opportunities, advanced usage scenarios, and case-study development
• Support collecting feedback and success stories
• Report bugs, suggestions, and recurring friction points
• Bring real customer learnings to product development
• Support the commercial team with insights, data, and impact stories

Estágio Desenvolvedor Web

Implementation Specialist – Customer Success