EINHUNDERT

Business Operations

• Support the operational management and further development of business systems based on Zoho One
• Manage Zoho applications in day-to-day business
• Maintain stable and transparent system structures
• Implement automations and maintain logic and rules within the systems
• Work closely with the process and development teams to translate requirements into functional system solutions
• Develop Zoho One applications and documentation for daily business operations
• Configure and maintain modules, fields, layouts, and logic within the systems
• Create and maintain reports and dashboards to provide visibility into processes

CRM & Business Systems Specialist – Zoho One

Customer Support

• Erster Ansprechpartner für unsere Kund:innen
• Unterstützung per Telefon oder E-Mail bei Fragen, Sorgen oder Herausforderungen
• Bearbeitung von Vertragsanliegen sowie Fragen zu Rechnungen und Zahlungen
• Lösungen finden mit Kolleg:innen, wenn es komplexer wird
• Mitdenken und Ideen einbringen zur Verbesserung des Services
• Mieter:innen von unserem Stromangebot begeistern und informieren
• Enge Zusammenarbeit mit Customer Journey und Marketing Team

B2C Kundenservice Mitarbeiter

Events

• Responsible for external communication and developing formats to strengthen the company’s market-leading position
• First point of contact for journalists, building a robust press network and drafting press releases
• Develop an event strategy for B2B partners and B2C audiences
• Plan and lead trade shows and events — from concept to execution
• Own the event budget and select service providers
• Monitor the success of your initiatives using clear KPIs and derive recommendations

Senior Communications – Event Manager

Marketing

• Responsible for implementing B2C marketing initiatives
• Create audience-targeted content for the website
• Support the organization and execution of tenant events
• Coordinate external vendors for the production of marketing materials
• Measure performance and prepare reports to optimize campaigns

Junior B2C Marketing Manager

Sales Operations Manager

• Negotiate contracts with B2B customers and manage the contract lifecycle
• Create new contract templates in collaboration with Sales Managers, Finance and Project Management
• Manage workflows and data in the CRM
• Optimize collaboration with financing partners
• Propose improvements and automation for quoting and contract management

Sales

• Responsible for acquiring and developing our clients in the residential housing sector
• Lead sales activities for heat pump contracting
• Conduct negotiations at C-level
• Pipeline management
• Collaborate with other teams, especially Operations
• Supported by Sales Operations and Technical teams

CRM & Business Systems Specialist – Zoho One

B2C Kundenservice Mitarbeiter

Senior Communications – Event Manager

Junior B2C Marketing Manager

Sales Operations Manager

Senior Sales Manager – Heat Pumps