Einhell Germany AG

Junior Regional Service Manager – International Customer Service, After-Sales

Einhell Germany AG

full-time

Posted on:

Location Type: Hybrid

Location: Landau an der Isar • Germany

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Job Level

Junior

Tech Stack

ERP

About the role

  • Actively shape and develop service processes in international subsidiaries
  • Develop tailored service processes in collaboration with local subsidiaries
  • Serve as the central interface between international teams and internal specialist departments
  • Ensure smooth and efficient service processes
  • Contribute new ideas and work on an international service audit system for quality assurance
  • Develop training concepts to strengthen service teams worldwide

Requirements

  • Degree in Industrial Engineering, Business Informatics (Information Systems), or Business Administration — comparable qualifications welcome
  • Initial professional experience in service management or product-related services
  • Knowledge of logistics, spare parts management, returns and repair management, and contact center processes
  • Willingness to travel for multi-day business trips
  • Business-fluent German and English; additional languages are an advantage
  • Good MS Office skills and experience with ERP systems (e.g., Microsoft Dynamics NAV / Navision)
Benefits
  • Secure position in an internationally operating, family-owned group
  • Flexible working hours without core hours
  • Option for mobile/home working
  • Pleasant, collegial working atmosphere
  • Attractive compensation including travel allowance, tax-free fringe benefits and comprehensive social benefits
  • Exciting responsibilities with plenty of room for personal and professional development
  • Support through the Einhell Academy
  • Health and wellness offerings
  • Company fitness center
  • Variety of catering options
  • Exclusive employee discounts
  • Memorable company events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
service managementproduct-related serviceslogisticsspare parts managementreturns managementrepair managementcontact center processesMS OfficeERP systemsMicrosoft Dynamics NAV
Soft Skills
collaborationcommunicationidea contributiontraining developmentorganizational skills
Certifications
degree in Industrial Engineeringdegree in Business Informaticsdegree in Business Administration