Regional Service Manager – International Customer Service, After-Sales
Einhell Germany AG
full-time
Posted on:
Location Type: Hybrid
Location: Landau an der Isar • Germany
Visit company websiteExplore more
Tech Stack
About the role
- Actively shape the future of our international customer service!
- Develop tailored service processes together with our country organizations and ensure their continuous improvement.
- Serve as the central interface between our international teams and internal specialist departments — ensuring service processes run smoothly and efficiently.
- Contribute new ideas and work on developing an international service audit system that sustainably ensures quality and customer satisfaction.
- Design training concepts that strengthen our service teams worldwide and support their implementation with passion and expertise.
- Act as a driver for innovative service solutions and support our country organizations in further enhancing their customer orientation.
Requirements
- A degree in industrial engineering, business informatics, or business administration is an advantage.
- Initial professional experience in service management or product-related services is desirable.
- Ideally familiar with logistics, spare-parts management, returns and repair management, and contact center processes.
- Enjoys working in a team, is communicative, and takes responsibility.
- Business-fluent German and English; additional foreign languages (e.g., Spanish) are an advantage.
- Good knowledge of MS Office; experience with ERP systems (e.g., Navision) is helpful.
- Willingness to travel for multi-day business trips.
Benefits
- A secure position in an internationally active, family-owned group with strong roots in Lower Bavaria.
- Flexible working hours with no core hours.
- Possibility to work remotely.
- Pleasant, collegial atmosphere.
- Attractive compensation including a travel allowance.
- Tax-free fringe benefits.
- Comprehensive social benefits — in a permanent position.
- Exciting tasks with ample room for personal and professional development — supported by the Einhell Academy.
- Health and wellness offerings.
- Company on-site gym.
- Various catering options.
- Exclusive employee discounts.
- Unforgettable company events.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service managementproduct-related serviceslogisticsspare-parts managementreturns managementrepair managementcontact center processesMS OfficeERP systemsbusiness administration
Soft skills
teamworkcommunicationresponsibilityinnovationcustomer orientationtraining developmentprocess improvementinterpersonal skillspassionexpertise