eInformatics

Analyst

• Demonstrate customer service skills with responsiveness to client requests for support assistance
• Provide end-user training at customer sites on software operation and configuration
• Exceed customer expectations by meeting established deadlines
• Review client requirements; perform analysis, design and documentation of workflows
• Provide expert guidance and assistance in the use of system parameters and dictionaries
• Develop test plans and complete testing prior to deployment
• Maintain proactive communications regarding open tickets with clients, vendors, and implementation team members
• Clearly document communications and actions taken

Application Analyst