Serve as the primary operational contact for assigned customers, managing inquiries, escalations, and supply commitments.
Deliver on supply commitment processes aligned with sales and revenue plans.
Monitor backlog, demand signals, and order status to ensure accurate and timely fulfillment.
Collaborate with Sales, Supply Chain, Planning, Logistics, and Finance to address supply risks and demand or execution gaps.
Build trusted customer relationships through proactive, transparent communication.

Requirements

Bachelor’s degree in Business, Supply Chain, Operations, or related field (or equivalent experience)
Experience in Customer Success, Order Management, Sales Operations, or Supply Chain Operations in a global environment
Proficiency with ERP/CRM systems and operational dashboards
Strong analytical, problem solving, and multitasking skills

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ERP systemsCRM systemsoperational dashboardssupply chain managementorder managementsales operationsanalytical skillsproblem solvingmultitasking

Soft Skills

communicationcustomer relationship managementcollaboration

Certifications

Bachelor’s degree