eHealth Technologies

Product Specialist

• Successfully manage customer launches from kick-off to transition to Customer Success.
• Establish and maintain productive, professional relationships with key customer personnel, Including management, executive and clinical staff.
• Assist in understanding current customer workflow while establishing the best fit for eHealth products
• Mitigate critical situations between the customer and eHealth.
• Determine how to define, drive, and demonstrate the value (ROI) delivered.
• Maintain consistent messaging with all corporate strategies.
• Facilitate regular reviews with the customer during post-launch period, including in depth case and submission evaluations.
• Maintain action registers of all customer needs.
• Monitor all customer trends and acting accordingly during length of ownership.
• Conduct ongoing customer trainings and optimizations.
• Ability to simultaneously manage several projects.
• Ability to complete tasks accurately and within strict time constraints.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis becoming a customer advocate
• Work in conjunction with the eHealth VP of Enterprise Sales, Customer Success managers, Director of Clinical Optimization, Operations Director, and Operations managers.
• Maintain working knowledge of all necessary platforms (SalesForce, Box.com, Trello, etc)

Product Implementation Specialist