ISA Operations Specialist

eHealth, Inc.

ISA Operations Specialist providing operational and compliance support to Independent Sales Agents within eHealth's 1099 program. Engaging in training and upskilling sessions to uphold compliance and agent performance.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $65,300 - $81,600 per yearWebsite

About the role

Key responsibilities & impact

Provide operational, sales, and compliance support to Independent Sales Agents within eHealth’s 1099 program
Serve as a primary contact for agent inquiries related to systems, compliance, commissions, contracts, and sales support
Deliver real time support via chat and Microsoft Teams office hours
Host sales training and upskilling sessions for 1099 agents
Maintain accurate agent records, compliance documentation, and Ready to Sell status
Conduct compliance follow-ups and support corrective actions as needed
Monitor agent performance and identify coaching, training, and live sales support opportunities
Share agent feedback and insights to support continuous improvement of the ISA program
Demonstrate eHealth’s core values in daily work and decision-making

Requirements

What you’ll need

Experienced current or former eHealth Supervisor with the ability to manage Independent Sales Agents and multiple priorities in a fast-paced environment
Well versed in Medicare and CMS regulations
Strong verbal and written communication skills
High attention to detail, particularly in compliance and documentation
Strong collaboration and relationship-building skills
Data-driven with experience using performance metrics
Effective problem-solving and operational support skills
Adaptable in dynamic sales environments
Customer-focused with a commitment to quality agent support
Additional insurance knowledge and sales experience, including life insurance, is a plus

Benefits

Comp & perks

Generous benefits including medical, dental, and vision beginning on your first day of employment
401(k) with company matching
Tuition reimbursement
Employee stock purchase program
12 company-paid holidays and flexible time off (PTO for non-exempt employees)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

compliance documentationperformance metricssales trainingcoachingdata analysisproblem-solvingagent record maintenancecorrective actionssales supportinsurance knowledge

Soft Skills

communicationattention to detailcollaborationrelationship-buildingadaptabilitycustomer-focusedoperational supportcontinuous improvementtime managementprioritization