Product Manager

• This is a Staff Product Manager role for shared services at eHealth, focused on back-end operational solutions and core services that support shopping, enrollment and post-enrollment customer experience.
• Lead product strategy and roadmap for back-end operational solutions including Quotes and Recommendation Engine
• Work with engineers and architects to define APIs, SLAs and Monitoring/Observability
• Drive cross-functional initiatives and manage products through full lifecycle
• Collaborate with product, engineering, legal, compliance, security and UX/design teams to resolve dependencies and enhance architecture, workflows, and process design
• Define product requirements and develop technical user stories for drugs, providers, quotes and plan services
• Serve as strategic Product Owner driving Agile methodologies and sprint planning
• Write PRDs, FRDs, API specifications, epics, and user stories
• Optimize product development workflows, improve operational flows including status updates, compensation processes, and revenue recognition
• Explore AI & Automation opportunities including LLM-based solutions
• Communicate product status and metrics to stakeholders across sales, integration, enrollment, revenue operations, and accounting
• Lead market research and competitive analysis
• Proactively innovate and adapt back-end solutions to meet changing business needs

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