Customer Success Manager

eGroup

Customer Success Manager enhancing client satisfaction through strategic engagement in a tech consulting firm. Collaborating across departments and refining customer experience methodologies.

Posted 7/28/2026full-timeRemote • South Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer experience (CX) management, focusing on client relationship cultivation, satisfaction measurement, and strategic implementation of CX programs. Proven ability to collaborate across departments to enhance client engagement and drive continuous improvement in service delivery.

Highest-signal resume keywords

Customer Relationship ManagementCustomer Success StrategyCX Program ImplementationClient Satisfaction MeasurementTechnical Degree or Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Journey MappingOutcome Goals TrackingCustomer Satisfaction MetricsChurn MinimizationClient Retention StrategiesOrganizational Strategy DevelopmentIT Consulting ExperienceCX Program Development

Soft Skills

CollaborationCoachingProblem SolvingCommunicationTact

Certifications & Qualifications

CX Relevant Certifications

Industry Keywords

Customer ExperienceClient EngagementProfessional ServicesManaged ServicesContinuous Improvement

About the role

Key responsibilities & impact

Develop journey maps and outcome goals tracking for assigned client engagements.
Act as the “CX Membrane” for assigned clients, collaborating with other departments to determine best approaches for engagement.
Work closely across a variety of eGroup departments to deliver exceptional client experiences.
Provide CSM services for both professional services projects and managed services engagements.
Monitor customer satisfaction through regular measurement and reporting and implement targeted strategies to address areas requiring improvement.
Concentrate on cultivating robust client relationships to uncover further business opportunities with assigned accounts.
Meet objectives for customer retention by minimizing churn and expanding client relationships through additional products and services.
Achieve targets for client satisfaction, including measurements for overall CSAT, NSAT, TTV, CLV, CES, and other key metrics.
Effectively escalate and resolve customer issues with expertise, urgency, and tact across multiple departments within eGroup.
Contribute directly to continuous improvement of our CX practice.
Providing coaching and education to other eGroup Enabling Technologies team members on CX delivery and strategy will be an integral part of the role.

Requirements

What you’ll need

Bachelor’s degree in Business, Communications, or Marketing with notable experience in a technical capacity or technical degree (Information Technology, Computer Science, etc.) with relevant experience in customer relationship management
Equivalent combination of experience and/or education as substitute for a formal degree.
Formal training and certifications in fields relevant to CX a plus.
2+ years in a direct customer facing, customer success role.
2+ years experience with an IT consulting organization.
Experience in creating and implementing successful CX programs.
Experience in developing organizational strategies leveraging IT investments.
Experience in developing internal success programs.

Benefits

Comp & perks

Appropriate hardware will be provided by eGroup
Health insurance
Flexible work arrangements