Junior Training Specialist

Eftsure

Junior Training Specialist delivering customer and internal training for Eftsure, a fintech SaaS company protecting B2B payments from fraud and error. Creating learning resources and webinars.

Posted 8/12/2026full-timeNorth Sydney • 🇦🇺 AustraliaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering training sessions and creating educational materials while effectively collaborating with cross-functional teams. Possesses strong communication skills and a tech-savvy approach to enhance customer engagement and support.

Highest-signal resume keywords

Customer-Facing ExperienceStrong Communication SkillsTraining Material DevelopmentTech-SavvyOrganised and Self-Motivated

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training DeliveryContent CreationUser Guide WritingOnline Learning Module DevelopmentProcess Documentation

Soft Skills

AdaptabilityCuriosityResilience

Tools & Technologies

Zendesk

Industry Keywords

Customer SuccessWebinarsOnboardingSecurity Awareness

About the role

Key responsibilities & impact

Run onboarding sessions and refresher training for customers
Host engaging webinars covering product functionality
Deliver internal training, including onboarding and security awareness
Write and update training materials, user guides, and process documents
Create online learning modules for customers and employees
Keep the Zendesk knowledge base current and helpful
Collaborate with Customer Success, Product, and Support on product and process changes
Occasionally support sales demos when product expertise is needed
Help customers and colleagues get the most out of Eftsure’s platform

Requirements

What you’ll need

1–2 years’ experience in a customer-facing role
Strong communication skills, including speaking in front of people and clear writing
Tech-savvy and quick to learn new tools and systems
Organised, self-motivated, and able to work independently
Naturally curious and interested in improving processes
Confident, adaptable, and resilient in a fast-changing environment

Benefits

Comp & perks

Hands-on training and development with room to grow
Flexible working arrangements
Birthday leave
Floating cultural holidays
A paid day off to support a charity of your choice
Annual $250 wellness benefit
Collaborative culture that values your ideas and initiative
Inclusive team that values energy, curiosity, and kindness