Eftsure

Manager

• Drive pipeline growth through high-impact referral partnerships with banks and insurance companies
• Build executive-level partnerships
• Structure referral agreements
• Launch co-branded initiatives
• Introduce Eftsure to partner customer bases
• Turn relationships into revenue
• Work directly with Sydney-based CRO and collaborate closely with Sales and Marketing

Channel Manager

Customer Support

• Accurately make outbound customer verification inquiries through all call and non-call channels.
• Respond accurately and timely to inbound customer and supplier verifications inquiries.
• Complete assigned front line non-call work activities in agreed timeframes.
• Support continuous improvement process by making constructive, cost effective suggestions.
• Work with the other Eftsure Support Teams to ensure best outcomes for customers and the business.
• Participate in ongoing Training and Skills development for professional improvement.
• Ensure that attendance and timeliness are in line with team and customer expectations.
• Ensure own and other Team Member safety through following protocols and reporting issues.
• Any other reasonable tasks as delegated by the wider business or Verifications leadership teams.
• Appropriate use of all workplace tools and resources to perform role to mitigate fraud on customers.

Channel Manager

Verification Specialist, Customer Service