Enterprise Account Manager
Eftsure
full-time
Posted on:
Location Type: Hybrid
Location: North Sydney • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- Own a portfolio of enterprise customers, driving retention, satisfaction, and advocacy by delivering value throughout the customer lifecycle.
- Develop strategic account plans, identifying new business opportunities within accounts and executing upsell and cross-sell initiatives.
- Act as a strategic advisor, understanding organisational payment workflows, fraud risks, and compliance needs to propose best-fit Eftsure solutions.
- Foster long-term, trusted partnerships with decision-makers and senior stakeholders.
- Collaborate closely with Sales, Product, and Customer Success teams to ensure seamless onboarding, adoption, and expansion of Eftsure’s SaaS platform.
- Analyse account health metrics and contract performance using CRM tools, proactively mitigating risks to renewal and growth.
Requirements
- Demonstrated track record (3+ years) in enterprise account management, customer success, or consultative B2B SaaS sales, preferably within FinTech, Payments, or Cybersecurity.
- Proven experience managing large, complex organisations—navigating multiple stakeholders and driving account expansion.
- Excellent relationship-building, negotiation, and active listening skills.
- Strong commercial and technical acumen, with the ability to understand client business processes and identify pain points.
- Data-driven mindset—confident using insights to inform strategy and improve outcomes.
- Proactive, collaborative, and adaptable, flourishing in fast-paced, high-growth SaaS environments.
- Commitment to inclusive engagement, respect, and fostering a culture of continuous improvement.
Benefits
- Birthday leave + floating cultural holiday
- A paid day to support a charity of your choice
- $250 annual wellness reimbursement
- Flexible working arrangements
- Training budget for professional development
- A high-impact, fast-growth environment where your work directly helps protect Australian business
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
enterprise account managementcustomer successB2B SaaS salesdata analysiscontract performance analysispayment workflowsfraud risk assessmentcompliance needs assessmentupsell strategiescross-sell strategies
Soft skills
relationship-buildingnegotiationactive listeningcommercial acumentechnical acumenproactivecollaborativeadaptableinclusive engagementcontinuous improvement