Forward Deployed Engineer – Solutions Engineer

eFlexervices

Forward Deployed Engineer focusing on e-commerce storefronts for a premier BPO company with a commitment to quality and customer success. Engage in hands-on technical ownership of customer outcomes related to site-speed success and core product functionalities.

Posted 7/11/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudJavaScript

About the role

Key responsibilities & impact

Pre-trial site investigation (Shopify / Salesforce Commerce Cloud)
Cache-safety design — what's safe to serve from cache without showing one shopper another's data
Launch QA and post-launch speed validation
Live diagnosis of performance and caching incidents; escalate genuine platform bugs to engineering with evidence
Technical customer calls, including delivering bad news plainly
Own the final "safe to serve" call on every configuration before it ships

Requirements

What you’ll need

Must-Haves (all required)
HTTP caching depth — configured or debugged a CDN/edge (Cloudflare, Fastly, Akamai, Varnish), not just used one
Performance measurement — Core Web Vitals / RUM; questions a metric before acting on it
Reads real frontend code — JS/DOM; Shopify Liquid or SFCC a plus
Live arithmetic — comfortable doing rough traffic/capacity math out loud
Investigation discipline — forms a theory first, checks simple explanations first
Launch ownership — owned a customer-facing launch or migration end to end
Customer judgment — delivers bad news plainly, without blaming and without folding
Roughly 5+ years, at least 2 customer-facing
Logistics
Advanced English 4+ hours daily overlap with US Eastern business hours (live US customer calls — must-have, not preference)
Camera-on and screen-share for live sessions

Benefits

Comp & perks

Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.
Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.
Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.
Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.
Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.

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Applicant Tracking System Keywords

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Hard Skills & Tools

HTTP Caching DepthPerformance MeasurementJavaScriptDOM ManipulationShopify LiquidSalesforce Commerce CloudTraffic Capacity CalculationInvestigation DisciplineLaunch OwnershipCore Web Vitals

Soft Skills

Customer JudgmentPlain CommunicationProblem-Solving