IT Support Associate

eFlexervices

Jr. IT Specialist providing support for Mac and Windows OS in diverse environments.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Provide support to employees across all locations via helpdesk, email, and chat.
Research, diagnose, troubleshoot, and identify solutions to resolve system issues across all Mac & Windows-based computers, mobile devices, and other technology products/applications used.
Diagnose and provide basic network and VPN support.
Create and/or maintain user access, accounts, passwords, data integrity, and security across various systems and applications.
Ensure that leaving employees are offboarded from all systems and applications in a timely manner.
Conduct audits of applications to verify that access controls are correctly implemented.
Install and configure computer systems and applications within the company.
Work with third-party vendors to repair hardware issues.
Support endpoint security standards (2FA, antivirus, firewall, etc.).
Ensure that accesses and accounts are all created before the target onboarding date.
Facilitate onboarding calls with the new employees and ensure proper access and security guidelines are being followed.
Handles account deactivation for the offboarding users in a timely manner and ensures data is securely suspended.
Take ownership of the IT project-related tasks.
Identify infrastructure solutions to enhance the existing setup and ultimately improve the organization.

Requirements

What you’ll need

2-3 years of professional experience in Information Technology
Strong technical knowledge of Mac and Windows operating systems and other relevant software
Expertise in managing Cloud applications
Knowledge of networking fundamentals and support experience (connectivity, VPN, printing, etc.)
Familiar with common access/authentication systems and tools (e.g. Okta, Oauth, Azure AD)
Familiar with Google Workspace, Zoom, Slack, MS Office, and other commonly used tools
Strong analytical skills, communication skills, and the desire to stay up to date on the latest technology
Ability to work in a fast-paced environment, prioritize appropriately, and handle multiple tasks simultaneously.

Benefits

Comp & perks

General IT and Desktop Support
System Access and Application Support
Asset and Endpoint Management
Onboarding and Offboarding Facilitation
IT Project Task Ownership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Mac operating systemWindows operating systemnetworking fundamentalsVPN supportCloud applications managementendpoint security standardsdata integrityuser access managementsystem troubleshootingapplication installation and configuration

Soft Skills

analytical skillscommunication skillstime managementprioritizationmultitaskingownershipproblem-solvingcustomer supportteam collaborationadaptability